SYDNEY MILLER
Public Service Professional
ST. LOUIS,MO
Summary
Dedicated public servant with experience in benefits administration, customer support, and community engagement. Skilled at training and mentoring staff, streamlining processes and delivering compassionate service. Recognized for strong work ethic, problem-solving and a strong commitment to serving others.
Overview
3
3
years of professional experience
Work History
Benefit Program Technician
Missouri Department of Social Services
ST. LOUIS, MO
05.2022 - Current
- Performed detailed case analysis to identify potential fraud or misuse of benefits, protecting the integrity of program funds.
- Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.
- Managed a high caseload effectively by prioritizing tasks based on urgency and importance while maintaining attention to detail.
- Improved communication between clients and agencies by developing clear and concise written correspondence.
- Streamlined application processes for improved efficiency and quicker response times.
Education
Associate of Applied Science - Health Information Management
Saint Louis Community College
St. Louis, MO 05.2001 -
High School Diploma -
Hazelwood East High School
St. Louis, MO 05.2001 -
Skills
Strong analytical skills
Written and oral communication
Problem-solving
Customer service
Active listening
Product knowledge
Adaptability and flexibility
Decision-making
Accomplishments
- Served as an interim trainer for Benefit Program Associates, delivering onboarding and process training.
- Volunteered with DAC and MARC disaster relief events, providing support and resources to community members affected by the March 14, 2025 and May 16, 2025 tornadoes.
Timeline
Benefit Program Technician
Missouri Department of Social Services
05.2022 - Current
Associate of Applied Science - Health Information Management
Saint Louis Community College
05.2001 -
High School Diploma -
Hazelwood East High School
05.2001 -
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