Gabriella Brown
Caruthersville
Summary
Dynamic Benefit Program Technician with strong analytical skills and a proven track record at Family Support Division. Expert in policy interpretation and relationship building, effectively managing enforcement actions while delivering exceptional customer service. Recognized for attention to detail and problem-solving abilities, ensuring compliance and enhancing client satisfaction.
Overview
8
8
years of professional experience
Work History
Benefit Program Technician
Family Support Division
Caruthersville, MO
12.2022 - Current
- Worked in the Intergovernmental department for two and a half years. Working directly with other states based on cases Missouri has open with them for enforcement actions regarding cases.
- Recently was switched to the enforcement department managing all enforcement actions the case may need. For example, wage withholding sent, prosecuting attorney referrals, credit reportings, etc.
- Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.
- Everyday work consisted of working case tasks distributed by the current system. Using screen materials such as MACSS, FAMIS, IMES, EXCEL, etc.
Deposit Services Representative
First State Community Bank
Hayti, MO
05.2022 - 12.2022
- Provided exceptional customer service, fostering long-lasting relationships and repeat business from clients.
- Enhanced customer satisfaction by providing efficient and accurate processing of deposit transactions.
- Maintained up-to-date knowledge of banking regulations, policies, and best practices to provide informed assistance to customers.
- Conducted regular audits of deposit accounts to ensure accuracy and prevent fraud.
- Educated customers on available banking products and services, increasing cross-selling opportunities.
- Managed high volumes of transactions daily while maintaining speed and accuracy under pressure.
- Balanced cash drawer daily with precision, ensuring all transactions were accounted for accurately.
Elementary Secretary
Mathis Elementary
Hayti, MO
01.2021 - 05.2022
- Provided exceptional customer service at all times by addressing inquiries promptly while demonstrating empathy toward each individual''s concerns or needs.
- Organized special events such as conferences, meetings, and workshops to foster collaboration among staff members.
- Safeguarded student information by maintaining confidential files in accordance with district policies and regulations.
- Processed purchase orders promptly for instructional materials to support continuous improvement in teaching effectiveness.
- Coordinated substitute teacher arrangements when needed to minimize disruptions in classroom instruction.
- Contributed to a positive school culture by participating in staff meetings, offering suggestions for improvement, and maintaining a professional demeanor at all times.
- Assisted with the enrollment process for new students by collecting necessary documentation and updating database records accurately.
- Ensured smooth school operations with timely preparation and distribution of reports, newsletters, and announcements.
Admissions Manager
FCC
Hayti, MO
02.2018 - 01.2021
- Provided exceptional customer service, fostering long-lasting relationships and repeat business from clients.
- Enhanced customer satisfaction by providing efficient and accurate processing of deposit transactions.
- Maintained up-to-date knowledge of banking regulations, policies, and best practices to provide informed assistance to customers.
- Conducted regular audits of deposit accounts to ensure accuracy and prevent fraud.
- Educated customers on available banking products and services, increasing cross-selling opportunities.
- Managed high volumes of transactions daily while maintaining speed and accuracy under pressure.
- Balanced cash drawer daily with precision, ensuring all transactions were accounted for accurately.
Education
Diploma -
Hayti High School
Hayti, MO05.2016
Skills
- Strong analytical skills
- Policy interpretation
- Verbal and written communication
- Relationship building
- Employee relations
- Highly skilled in software
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Decision-making
Timeline
Benefit Program Technician
Family Support Division
12.2022 - Current
Deposit Services Representative
First State Community Bank
05.2022 - 12.2022
Elementary Secretary
Mathis Elementary
01.2021 - 05.2022
Admissions Manager
FCC
02.2018 - 01.2021
Diploma -
Hayti High School