Gabriella Brown
Caruthersville
Summary
Dynamic Benefit Program Technician with strong analytical skills and a proven track record at Family Support Division. Expert in policy interpretation and relationship building, effectively managing enforcement actions while delivering exceptional customer service. Recognized for attention to detail and problem-solving abilities, ensuring compliance and enhancing client satisfaction.
Overview
8
8
years of professional experience
Work History
Benefit Program Technician
Family Support Division
12.2022 - Current
- Worked in the Intergovernmental department for two and a half years. Working directly with other states based on cases Missouri has open with them for enforcement actions regarding cases.
- Recently was switched to the enforcement department managing all enforcement actions the case may need. For example, wage withholding sent, prosecuting attorney referrals, credit reportings, etc.
- Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.
- Everyday work consisted of working case tasks distributed by the current system. Using screen materials such as MACSS, FAMIS, IMES, EXCEL, etc.
Deposit Services Representative
First State Community Bank
05.2022 - 12.2022
- Provided exceptional customer service, fostering long-lasting relationships and repeat business from clients.
- Enhanced customer satisfaction by providing efficient and accurate processing of deposit transactions.
- Maintained up-to-date knowledge of banking regulations, policies, and best practices to provide informed assistance to customers.
- Conducted regular audits of deposit accounts to ensure accuracy and prevent fraud.
- Educated customers on available banking products and services, increasing cross-selling opportunities.
- Managed high volumes of transactions daily while maintaining speed and accuracy under pressure.
- Balanced cash drawer daily with precision, ensuring all transactions were accounted for accurately.
Elementary Secretary
Mathis Elementary
01.2021 - 05.2022
- Provided exceptional customer service at all times by addressing inquiries promptly while demonstrating empathy toward each individual''s concerns or needs.
- Organized special events such as conferences, meetings, and workshops to foster collaboration among staff members.
- Safeguarded student information by maintaining confidential files in accordance with district policies and regulations.
- Processed purchase orders promptly for instructional materials to support continuous improvement in teaching effectiveness.
- Coordinated substitute teacher arrangements when needed to minimize disruptions in classroom instruction.
- Contributed to a positive school culture by participating in staff meetings, offering suggestions for improvement, and maintaining a professional demeanor at all times.
- Assisted with the enrollment process for new students by collecting necessary documentation and updating database records accurately.
- Ensured smooth school operations with timely preparation and distribution of reports, newsletters, and announcements.
Admissions Manager
FCC
02.2018 - 01.2021
- Provided exceptional customer service, fostering long-lasting relationships and repeat business from clients.
- Enhanced customer satisfaction by providing efficient and accurate processing of deposit transactions.
- Maintained up-to-date knowledge of banking regulations, policies, and best practices to provide informed assistance to customers.
- Conducted regular audits of deposit accounts to ensure accuracy and prevent fraud.
- Educated customers on available banking products and services, increasing cross-selling opportunities.
- Managed high volumes of transactions daily while maintaining speed and accuracy under pressure.
- Balanced cash drawer daily with precision, ensuring all transactions were accounted for accurately.
Education
Diploma -
Hayti High School
Hayti, MO05.2016
Skills
- Strong analytical skills
- Policy interpretation
- Verbal and written communication
- Relationship building
- Employee relations
- Highly skilled in software
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Decision-making
Timeline
Benefit Program Technician
Family Support Division
12.2022 - Current
Deposit Services Representative
First State Community Bank
05.2022 - 12.2022
Elementary Secretary
Mathis Elementary
01.2021 - 05.2022
Admissions Manager
FCC
02.2018 - 01.2021
Diploma -
Hayti High School
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