Jamie Detwiler-Gall
Birch Tree,MT
Summary
Accomplished professional with a proven track record in benefits administration and policy interpretation, honed through over 20 years of experience in roles at the State of Missouri, the State of Washington, community actions agencies and working with individuals with disabilities. Demonstrates exceptional analytical and communication skills, ensuring high-quality customer service and efficient program management. Skilled in fostering relationships and driving organizational growth, showcasing a strong work ethic and organizational abilities.
Overview
18
18
years of professional experience
Work History
Benefit Program Technician
State Of Missouri Family Support Division
02.2022 - Current
- -Provide exceptional customer service during interactions with applicants via phone/email communications, ensuring a positive experience for each individual.
- Determine initial and continued eligibility of 11-13 customers per day for income maintenance programs according to Federal and State standards in a timely manner.
- Assess customers' needs; explain programs, policy and procedures; and make referrals for other services with other agencies.
Financial Services Specialist 3
State Of Washington Department Of Social And Health Services
08.2014 - 02.2022
- Provide exceptional customer service during interactions with applicants via phone/email communications, ensuring a positive experience for each individual.
- Determine initial and continued eligibility of 11- 13 customers per day for income maintenance programs according to Federal and State standards in a timely manner.
- Assess customers' needs; explain programs, policy and procedures; and make referrals for other services with other agencies.
General Manager
Three Rivers Sheltered Industries, Inc
01.2012 - 07.2014
- Managed a diverse team of individuals with disabilities and staff, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty dealing with production and delivery of 3 - 4 loads of wooden pallets per week.
Family Support Eligibility Specialist
State Of Missouri Family Support Division
12.2006 - 01.2012
- Provide exceptional customer service during interactions with applicants via phone/email communications, ensuring a positive experience for each individual.
- Determine initial and continued eligibility of 11- 13 customers per day for income maintenance programs according to Federal and State standards in a timely manner.
- Assess customers' needs; explain programs, policy and procedures; and make referrals for other services with other agencies.
Education
Master of Arts - Human Services
Capella University
Minneapolis, MN05.2006
Bachelor of Arts - Human Services
Southwest Baptist University
Bolivar, MO05.2000
Skills
- Strong analytical skills
- Benefits Administration
- Policy Interpretation
- Strong listening and communication skills
- Strong work ethic and self-motivated
- Dependable and flexible
- Organization and time management
Timeline
Benefit Program Technician
State Of Missouri Family Support Division
02.2022 - Current
Financial Services Specialist 3
State Of Washington Department Of Social And Health Services
08.2014 - 02.2022
General Manager
Three Rivers Sheltered Industries, Inc
01.2012 - 07.2014
Family Support Eligibility Specialist
State Of Missouri Family Support Division
12.2006 - 01.2012
Master of Arts - Human Services
Capella University
Bachelor of Arts - Human Services
Southwest Baptist University
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