Shyann Cryer
Weaubleau
Summary
Experienced Benefit Program Technician with comprehensive background in managing benefit programs, processing claims and providing customer service. Strengths include understanding of various benefit plans, strong analytical skills for data interpretation and problem-solving abilities. Have consistently improved efficiencies in previous roles while maintaining high levels of accuracy and privacy compliance.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Benefit Program Technician
FSD State of Missouri
Osceola
12.2024 - Current
- Analyzed and processed benefit applications, ensuring compliance with state regulations and timely delivery of services.
- Collaborated with cross-functional teams to resolve client inquiries, enhancing overall customer satisfaction and service efficiency.
- Maintained accurate records in the benefits management system, contributing to improved data integrity and reporting accuracy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
Executive Assistant
Newday University (New Brand for PowerFunding)
Weaubleau
06.2023 - 08.2024
- Would do everything from paperwork, calendar management, payroll, anything my boss would ask me to get done.
- Had a heavy roll in the Business financing processing. Such as reviewing bank statements, background reports, and credit checks
- Underwriting skills to see if a business owner qualified and met our program guidelines
- Website building
- Managed communication across departments, facilitating streamlined information flow and improved collaboration on key projects and initiatives.
- Coordinated client onboarding processes, ensuring timely completion and adherence to compliance standards to enhance operational efficiency.
- Developed training materials for new staff, enhancing their ability to support client needs and improve overall service delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant
Investor Direct Funding, Ltd.
Naperville
05.2021 - 06.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
Administrative Assistant/Sales Executive
Power Funding LLC
Weaubleau
10.2017 - 06.2020
- I handled most of the administrative things that needed to be done.
- Do merchant cash advances so I would review files and banks. Send out contracts run credit background collect stips
- Find people to fund our files
- Help with computers that were broken
- Answered phones
- Helped with whatever needed
- Conducted extensive outreach to prospective clients, effectively increasing engagement and generating new leads for the sales team.
- Utilized CRM software to track interactions and optimize follow-up strategies, improving overall communication efficiency.
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
- Called prepared lists of leads and read short scripts to promote products and services.
- Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
Cashier
Gordons Orchard
05.2016 - 10.2017
- I stocked self
- Greeted customers
- Answered phones
- Closed the draw at night counted money
- Helped customers find what they need
Education
High school diploma -
Penn Foster Career School
08.2016 - 10.2016
Skills
- Benefit application processing
- Customer Service
- Sales
- Attention to detail
- 10 key typing
- Google Docs
- Typing
- Microsoft Powerpoint
- Microsoft Excel
- Cashier
- Cash Handling
- Conducting sales calls
- Human Resources
- Assistance experience within finance industry
- Financial software
- Client invoicing
- Sales payment report
- Deal closing
- Underwriting
- Office experience
- Microsoft Outlook
- Financial services
- CRM system proficiency
- Credit Analysis
- Appointment scheduling
- Email outreach prospecting
- Organizational skills
- QuickBooks
- Microsoft Outlook Calendar
- Time management
- Computer skills
- Hospitality
- Analysis skills
- Objection handling (sales technique)
- Computer literacy
- Phone etiquette
- Outbound calling
- Windows
- SharePoint
- Record keeping
- Communication management
- CRM utilization
- Merchant cash advance processing
- Calendar management
- Confidential document handling
- Strong analytical skills
- Written and oral communication
- Adaptability
- Scheduling coordination
- Financial documentation
- Website development
- Empathy and patience
- Email communication
Certification
- Food Handler Certification
- Driver's License
Languages
English
Timeline
Benefit Program Technician
FSD State of Missouri
12.2024 - Current
Executive Assistant
Newday University (New Brand for PowerFunding)
06.2023 - 08.2024
Administrative Assistant
Investor Direct Funding, Ltd.
05.2021 - 06.2023
Administrative Assistant/Sales Executive
Power Funding LLC
10.2017 - 06.2020
High school diploma -
Penn Foster Career School
08.2016 - 10.2016
Cashier
Gordons Orchard
05.2016 - 10.2017