Darnesha Johnson
St. Louis
Summary
Motivated and reliable individual eager to begin great opportunities that strengthen me and help me grow a solid foundation. Possesses excellent verbal communication skills and experience working with the public through different jobs experiences and relations.
Overview
12
12
years of professional experience
Work History
Benefit Program Technician
State of Missouri
St. Louis
07.2023 - Current
- Answer questions related to our programs and resources.
- Take and distribute information as necessary, scan and index information received.
- Enter information into our eligibility systems as appropriate.
Patient Engagement Advocate
Eyecare Partners
St. Louis
01.2022 - 03.2023
- Take inbound patient and office calls.
- Schedule patient appointments.
- Check on orders for contacts and eyeglasses.
- Verify and pre-authorize insurance.
- Handle urgent situations as they arise.
- Make outbound calls to schedule and confirm appointments.
- Take patients’ payments over the phone.
- Occasional interact with patients via the Well App texting tool.
- Meet or exceed specified metrics such as AHT, ACW, Quality Assurance, Survey ratings, and appointment conversion percentage.
Carrier/Clerk
United States Postal Service
St. Louis
03.2021 - 01.2022
- Deliver packages and mail to businesses and people in towns, cities, and rural areas.
- Place packages and letters in the mailbox and secure it with a mailbox flap.
- Arrange mail in delivery sequence.
- Retrieve outgoing mail from boxes.
- Ensure people sign off for receipt of the package.
- Sell stamps and money orders.
- Provide change-of-address cards and other postal forms when requested.
- Sort incoming and outgoing mail.
Dietary Aid/Direct Care
McCallum Place
St. Louis
07.2018 - 02.2021
- Accurately portion meals, supplements and snacks, per written specifications, to meet requirements of the patient's meal plan.
- Provides alternative meal options under the direction of Nutrition Services Manager, Food Service Manager and RD to meet special dietary needs of patients with food allergies or intolerances.
- Follows principles of safe food handling and preparation techniques at all times and ensures that these are practiced by all staff that assist with food preparation.
- Maintains inventory (receiving and rotation of stock) at McCallum Place facilities.
- Maintains cleanliness of kitchen and equipment at McCallum Place facilities.
- Provides support, redirection, and monitoring of inappropriate conversation or rituals at meals.
- Take Vitals.
- Checks meals and snacks to assure accuracy.
- Assist with placing food items on the table once the kitchen staff has brought out the food.
- Fill out shift notes for each patient throughout the shift.
Receptionist
McCallum Place
St. Louis
07.2018 - 02.2021
- Greets visitors, prospective candidates and other visitors of the agency.
- Answers telephones and directs the caller to the appropriate associate.
- Provides callers with information such as company address, directions to the company location, company fax numbers, website and other related information.
- Maintains and manages calendars for conference rooms.
- Receives, sorts and forward’s incoming mail.
- Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
- Assists in the ordering, receiving, stocking and distribution of office supplies.
- Assists with other related clerical duties such as photocopying, faxing, filing and collating.
Cashier/Barista
Panera Bread Co.
St. Louis
02.2017 - 07.2019
- Greet customers, explain menu items and take orders.
- Accept and process payments.
- Count down cash drawer at beginning and end of shift.
- Make and serve coffee and other drinks.
- Restock bakery items.
- Maintain a clean and sanitary dining environment.
Sales Associate
Macy’s
St. Louis
10.2016 - 02.2017
- Greeted customers and assisted with purchases.
- Accepted and processed payments.
- Counted down cash drawer at beginning and end of shift.
- Resolved customer issues and processed returns.
- Retrieved online orders from computer system.
- Picked and packaged online orders.
- Conducted inventory twice weekly.
- Displayed merchandise.
Server
Steak N Shake
St. Louis
04.2016 - 10.2016
- Seated customers explained menu items and took food orders.
- Served food and drinks.
- Accepted and processed payments.
- Maintained a clean and sanitary dining environment.
- Restocked and prepped restaurant for next day.
Team Member
McDonalds
St. Louis
06.2014 - 08.2015
- Greeted customers, explained menu items and took orders.
- Accepted and processed payments.
- Maintained a clean and sanitary dining area.
Education
Bachelor of Art - Psychology
University of Missouri
Saint Louis, Mo05-2026
Associate for General Studies (AGS) -
St. Louis Community College at Forest Park
Saint Louis, Mo05-2025
Skills
- Customer Service
- Cashier
- Sales
- Attention to detail
- Stamina
- Time Management
- Microsoft Word
- Barista
- Inventory
- Food Service
- Critical Thinking
- Data Analysis
- Research Methods
- State Regulation
- Data entry
- Problem solving
- Excellent communication
- SPSS
Volunteer Experience
Beauvais Manor of the Park, St. Louis, MO, 2016
Accomplishments
Phi Theta kappa(PTK)
Timeline
Benefit Program Technician
State of Missouri
07.2023 - Current
Patient Engagement Advocate
Eyecare Partners
01.2022 - 03.2023
Carrier/Clerk
United States Postal Service
03.2021 - 01.2022
Dietary Aid/Direct Care
McCallum Place
07.2018 - 02.2021
Receptionist
McCallum Place
07.2018 - 02.2021
Cashier/Barista
Panera Bread Co.
02.2017 - 07.2019
Sales Associate
Macy’s
10.2016 - 02.2017
Server
Steak N Shake
04.2016 - 10.2016
Team Member
McDonalds
06.2014 - 08.2015
Bachelor of Art - Psychology
University of Missouri
Associate for General Studies (AGS) -
St. Louis Community College at Forest Park