Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Phillips

Nevada

Summary

Professional in benefit program management, equipped with substantial experience in client relations and claims processing. Known for collaborative team efforts and achieving notable results, consistently adaptable to changing needs. Proficient in data analysis and customer service.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

15
15
years of professional experience

Work History

Benefit Program Technician

State Of Missouri
05.2024 - Current
  • Developed and maintained accurate records of client interactions, leading to a more organized and efficient case management system.
  • Performed detailed case analysis to identify potential fraud or misuse of benefits, protecting the integrity of program funds.
  • Increased client trust by maintaining strict confidentiality when handling sensitive personal information related to their cases.
  • Evaluated program effectiveness by monitoring key performance indicators and utilizing gathered data to recommend improvements for future implementation.

Mortgage Loan Processor

U.S. Bank
04.2020 - 03.2024
  • Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
  • Maintained compliance with industry regulations through vigilant adherence to guidelines and ongoing training.
  • Run and work daily/weekly assigned reports.
  • Maintain organization
  • Work with a large volume of mortgage applications at a very advanced speed while maintaining organization and accuracy.

Mortgage Loan Processor

U.S. Bank
01.2015 - 06.2015
  • Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
  • Maintained compliance with industry regulations through vigilant adherence to guidelines and ongoing training.
  • Run and work daily/weekly assigned reports.
  • Maintain organization
  • Work with a large volume of mortgage applications at a very advanced speed while maintaining organization and accuracy.

Money Center Associate

Walmart
06.2011 - 02.2013
  • Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
  • Streamlined transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
  • Maintained security protocols, ensuring the safety of customer information and financial assets.
  • Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.

Jewelry Sales Associate

Walmart
06.2010 - 06.2011
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations

Education

High School Diploma - General

Northeast Vernon County
Walker, MO
05.2010

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Time management
  • Documentation review
  • Microsoft word
  • Microsoft excel
  • File Management
  • Verbal and written communication
  • Benefits explanation

Timeline

Benefit Program Technician

State Of Missouri
05.2024 - Current

Mortgage Loan Processor

U.S. Bank
04.2020 - 03.2024

Mortgage Loan Processor

U.S. Bank
01.2015 - 06.2015

Money Center Associate

Walmart
06.2011 - 02.2013

Jewelry Sales Associate

Walmart
06.2010 - 06.2011

High School Diploma - General

Northeast Vernon County

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Terri Phillips