Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sut Ieng, Zoe Leong

Macao

Summary

Accomplished team leader with a proven track record in driving customer satisfaction and team performance. Experienced in market analysis and strategic problem-solving, contributing to significant retention and growth initiatives.

Overview

9
9
years of professional experience

Work History

Team Leader

Ferragamo
Wynn Palace store
01.2024 - Current
  • Led daily operations to ensure efficient team performance and collaboration.
  • Organized daily briefing and training sessions to clarify everyday direction.
  • Analyzed the customer database and feedback to identify areas for service improvement and training needs.
  • Motivated team members to build customer satisfaction and loyalty to support retention and growth.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Assessed market trends and competitor strategies to inform team direction and focus.
  • Established clear expectations and targets for employees, providing guidance when needed.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Managed financial planning and budgeting processes for the store.

-

Ferragamo
Macau
03.2018 - Current

Senior Client Advisor

Ferragamo
Wynn Palace store
07.2021 - 12.2023
  • Guided clients through product selection and service options.
  • Developed strong relationships with clients by providing personalized services.
  • Analyzed client feedback to assist in-store training sessions for staff to enhance product knowledge and objection-handling skills.

Client Advisor

Ferragamo
Galaxy store
03.2018 - 06.2021
  • Advised clients on luxury fashion products and brand heritage.
  • Developed personalized styling recommendations for diverse clientele.

Telemarketer (Part-time)

Sands Group
12.2016 - 03.2018
  • Engaged customers in conversation to assess needs and provide solutions.
  • Utilized CRM software to track customer interactions and follow-ups.
  • Conducted outbound calls to generate leads for hotel bookings and promotions.
  • Maintained accurate records of calls and customer information daily.

Education

Bachelor of Science - Industrial Psychology

University of Saint Joseph
01-2017

High School Diploma -

St. Paul School
Science
01-2013

Skills

  • Team leadership
  • Customer relationship management
  • Market analysis
  • Team training
  • Sales strategies
  • Complaint resolution

Accomplishments

  • Visual Merchandising Award 2020, Ferragamo, Macau
  • Best performance in big transactions, Q2 2022, Ferragamo Macau
  • Third place in Sales per Transaction Award 2023, Ferragamo Macau
  • Best practice case with client 2023, Ferragamo Macau

Languages

Cantonese
First Language
English
Advanced (C1)
C1
Mandarin
Proficient (C2)
C2

Timeline

Team Leader

Ferragamo
01.2024 - Current

Senior Client Advisor

Ferragamo
07.2021 - 12.2023

-

Ferragamo
03.2018 - Current

Client Advisor

Ferragamo
03.2018 - 06.2021

Telemarketer (Part-time)

Sands Group
12.2016 - 03.2018

Bachelor of Science - Industrial Psychology

University of Saint Joseph

High School Diploma -

St. Paul School

Similar Profiles

CREATE PROFILE
Sut Ieng, Zoe Leong