Vanessa Chan
Macao
Summary
Motivated Sales Assistant committed to delivering exceptional customer service. Highly organized, detail-oriented, and a proactive self-starter. Focused on boosting sales by offering thoughtful support and attention to customers. Bringing several years of experience and a proven track record of success in retail environments.
Overview
8
8
years of professional experience
Work History
Full-time Educator
Lululemon Athletica
06.2023 - Current
- Collaborated with cross-functional teams for better coordination and execution of retail projects.
- Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- Maintained accurate records of inventory transactions, ensuring seamless coordination between warehouse operations and retail stores.
- Increased client satisfaction by providing tailored retail consulting services and identifying areas for improvement.
Sales Assistant
Footlocker
08.2020 - 06.2023
- Work to ensure a neat and attractive sales environment, and assist in the setup of visual displays.
- Participate in stock management and control.
- Monitor the performance of sales team members and work to increase team morale and motivation.
- Perform cash processed and card payments.
- Attach price tags to merchandise.
- Receive and store stock.
Sales Assistant (PT)
SR Luxury
05.2020 - 08.2020
- Assist product photo shooting.
- Organize social media promotion post.
- Manage customer order.
Sales Assistant (PT)
Lea Boutique
06.2017 - 05.2020
- Remain professional and polite at all times.
- Assist shoppers locate the product and goods they desire.
- Answer queries from shoppers.
- Keep the store clean and tidy; this includes mopping and hoovering.
Library Assistant (PT)
Cultural Affairs Bureau
11.2019 - 04.2020
- Register new customers and maintaining and updating customer profiles.
- Help customers locate books.
- Help customers find material online.
- Check books in and out at the front desk.
- Catalog audio-visual material and other mediums.
Banquet Waitress (Internship)
Regent Hotel
01.2019 - 06.2019
- Effectively coordinate daily dining banquet operations.
- Work collaboratively with my team members to best serve the guest.
- Respond to guest requests for special arrangements or services.
- Serve as a staff of bridal assistant and work alongside other staff to provide optimal customer service to clients.
- Maintain a clean and safe working situation.
Education
Bachelor -
Institute for Tourism Studies
10.2020
High School Diploma - undefined
The Affiliated School Of University of Macao
06.2016
Skills
- Leadership
- Customer Service
- Microsoft Excel
- Microsoft Office
- Adaptability
- Communication Skills
- Good team player
05 LANGUAGES
Cantonese
Mandarin
English
Timeline
Full-time Educator
Lululemon Athletica
06.2023 - Current
Sales Assistant
Footlocker
08.2020 - 06.2023
Sales Assistant (PT)
SR Luxury
05.2020 - 08.2020
Library Assistant (PT)
Cultural Affairs Bureau
11.2019 - 04.2020
Banquet Waitress (Internship)
Regent Hotel
01.2019 - 06.2019
Sales Assistant (PT)
Lea Boutique
06.2017 - 05.2020
High School Diploma - undefined
The Affiliated School Of University of Macao
Bachelor -
Institute for Tourism Studies
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