Summary
Overview
Work History
Education
Skills
05 LANGUAGES
Timeline
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Vanessa Chan

Macao

Summary

Motivated Sales Assistant committed to delivering exceptional customer service. Highly organized, detail-oriented, and a proactive self-starter. Focused on boosting sales by offering thoughtful support and attention to customers. Bringing several years of experience and a proven track record of success in retail environments.

Overview

8
8
years of professional experience

Work History

Full-time Educator

Lululemon Athletica
06.2023 - Current
  • Collaborated with cross-functional teams for better coordination and execution of retail projects.
  • Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
  • Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
  • Maintained accurate records of inventory transactions, ensuring seamless coordination between warehouse operations and retail stores.
  • Increased client satisfaction by providing tailored retail consulting services and identifying areas for improvement.

Sales Assistant

Footlocker
08.2020 - 06.2023
  • Work to ensure a neat and attractive sales environment, and assist in the setup of visual displays.
  • Participate in stock management and control.
  • Monitor the performance of sales team members and work to increase team morale and motivation.
  • Perform cash processed and card payments.
  • Attach price tags to merchandise.
  • Receive and store stock.

Sales Assistant (PT)

SR Luxury
05.2020 - 08.2020
  • Assist product photo shooting.
  • Organize social media promotion post.
  • Manage customer order.

Sales Assistant (PT)

Lea Boutique
06.2017 - 05.2020
  • Remain professional and polite at all times.
  • Assist shoppers locate the product and goods they desire.
  • Answer queries from shoppers.
  • Keep the store clean and tidy; this includes mopping and hoovering.

Library Assistant (PT)

Cultural Affairs Bureau
11.2019 - 04.2020
  • Register new customers and maintaining and updating customer profiles.
  • Help customers locate books.
  • Help customers find material online.
  • Check books in and out at the front desk.
  • Catalog audio-visual material and other mediums.

Banquet Waitress (Internship)

Regent Hotel
01.2019 - 06.2019
  • Effectively coordinate daily dining banquet operations.
  • Work collaboratively with my team members to best serve the guest.
  • Respond to guest requests for special arrangements or services.
  • Serve as a staff of bridal assistant and work alongside other staff to provide optimal customer service to clients.
  • Maintain a clean and safe working situation.

Education

Bachelor -

Institute for Tourism Studies
10.2020

High School Diploma - undefined

The Affiliated School Of University of Macao
06.2016

Skills

  • Leadership
  • Customer Service
  • Microsoft Excel
  • Microsoft Office
  • Adaptability
  • Communication Skills
  • Good team player

05 LANGUAGES

Cantonese
Mandarin
English

Timeline

Full-time Educator

Lululemon Athletica
06.2023 - Current

Sales Assistant

Footlocker
08.2020 - 06.2023

Sales Assistant (PT)

SR Luxury
05.2020 - 08.2020

Library Assistant (PT)

Cultural Affairs Bureau
11.2019 - 04.2020

Banquet Waitress (Internship)

Regent Hotel
01.2019 - 06.2019

Sales Assistant (PT)

Lea Boutique
06.2017 - 05.2020

High School Diploma - undefined

The Affiliated School Of University of Macao

Bachelor -

Institute for Tourism Studies

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Vanessa Chan