Summary
Overview
Work History
Education
Skills
Timeline
Trainings attended
References
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ASKA R. TAKESHITA

ASKA R. TAKESHITA

Macao

Summary

Experienced with overseeing service operations and managing teams effectively. Utilizes strong leadership and organizational skills to enhance service delivery. Knowledge of customer relationship management and workflow optimization.

Overview

12
12
years of professional experience

Work History

Front Service Supervisor

Galaxy Hotel
04.2023 - Current
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Monitored team's performance and gave feedback when necessary.

Bell Attendant

Galaxy Hotel
01.2020 - 04.2023
  • Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
  • Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
  • Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.

Bell Attendant

Okada Manila
12.2016 - 07.2018
  • Responsible for welcoming all guests to the hotel as well as bidding them farewell.
  • Escorting the guests to and from their accommodations, orienting them with the features of the property and their accommodation, assisting the guest in any way to make them feel more comfortable.
  • Provides High Quality of Service

Management Trainee

Nathaniel’s Bakeshop
11.2015 - 05.2016
  • Perform duties in several departments such as finance and client service.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.

Bellman | Concierge | Valet Parker

Eastwood Richmonde Hotel
09.2013 - 05.2014
  • .Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
  • Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
  • Inspected vehicles prior to parking and during retrieval to detect damage.

Education

Bachelor of Science - Tourism Management

Far Eastern University
Metro Manila
04.2013

Skills

  • Effective personal management
  • Self-motivated team contributor
  • Bilingual in English and Japanese
  • Experience in supervisory roles

Timeline

Front Service Supervisor

Galaxy Hotel
04.2023 - Current

Bell Attendant

Galaxy Hotel
01.2020 - 04.2023

Bell Attendant

Okada Manila
12.2016 - 07.2018

Management Trainee

Nathaniel’s Bakeshop
11.2015 - 05.2016

Bellman | Concierge | Valet Parker

Eastwood Richmonde Hotel
09.2013 - 05.2014

Bachelor of Science - Tourism Management

Far Eastern University

Trainings attended

Forbes Travel Guide

Opera Training

References

  • Timothy Tsui | AVP Hotel Training & Communication

          timothy.tsui@galaxyentertainment.com

          (853) 8886 3925


  • Jacqueline Chim | Front Service Assistant Manager

          jacqueline.chim@galaxyentertainment.com

          (853) 6368 0636

          

  • Carlos Denilla | Training Manager (Raffles Hotel)

          carlos.denilla@galaxyentertainment.com

          (853) 6363 5843

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ASKA R. TAKESHITA