(Lambert) Kuan Meng Lei
Macao
Summary
Dynamic and team-oriented IT Project Manager with 5 years of experience in asset management, risk mitigation and project leadership. Overseeing technical and planning aspects of call center projects deployments, installation, maintenance and troubleshooting. Particular focus on providing solution insights and business requirements. Conducts formal project reviews and assessments to meet strict organizational and regulatory expectations.
Overview
14
14
years of professional experience
Work History
IT Project Manager
SinoKru Electronic Tech Ltd.
01.2018 - Current
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and managed staff of 10+ team members engaged in administering complex contact center projects.
- Contact Center projects in charge including customers (MGM Macau, Grand Lisboa Palace, Macao Water, Companhia de Electricidade de Macau - CEM, Macau SLOT, Bank of China Macau Branch)
General Manager
Pattern Building Materials Ltd.
02.2014 - 09.2017
- Founder of Pattern Building Materials Ltd.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained extensive knowledge of company products and services.
- Monitored customer buying trends, domestic market conditions, and competitor actions to adjust sales strategies and achieve sales goals.
General Manager
Ying Cai Tuition Center
01.2010 - 12.2013
- Founder of Ying Cai Tuition Center
- Managed pricing scheme, budget implementations, schedules, and contract negotiations.
- Managed in recruiting, hiring and training of center tutors
- Cultivated and strengthened lasting client (parents) relationships using strong issue resolution and dynamic communication skills.
Education
BBA - Accounting And Finance
University of New South Wales
Sydney, Australia11.2009
High School Diploma -
Instituto Salesiano
Macau05.2004
Skills
- Project Planning
- Customer Needs Assessments
- Presentation competency
- Oral and written in English and Chinese
- Time management
- Problem Solving
Timeline
IT Project Manager
SinoKru Electronic Tech Ltd.
01.2018 - Current
General Manager
Pattern Building Materials Ltd.
02.2014 - 09.2017
General Manager
Ying Cai Tuition Center
01.2010 - 12.2013
BBA - Accounting And Finance
University of New South Wales
High School Diploma -
Instituto Salesiano
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