Kelly Chan
Macao
Summary
Approachable and outgoing Tour Operator with experience leading tours of various educational and historic sites. Delivering guest satisfaction through delightful and educational stories and strong communication skills. Skilled at leading tours for groups of all sizes. Patient Tutor offers many years of comprehensive experience teaching diverse students how to learn and retain information, for improved test scores and academic success. Focused on giving students confidence to improve performance. Collaborative and decisive leader with outstanding multitasking and mentoring abilities. Experienced Tutor confident in helping students excel through individual and small group instruction. Focused on improving student academic performance and test readiness. Knowledgeable about district, state, and federal curriculum requirements.
Overview
9
9
years of professional experience
Work History
Tour Guide
Macau Grand Prix Museum
Macau
08.2024 - 10.2024
- Organized and conducted daily tours for groups of up to 30 people.
- Provided detailed information to tourists about local attractions and points of interest.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
Work Coordinator
GoAirborne
Macau
04.2024 - 04.2024
- Organized events including registration, scheduling of matches and other activities related to the competition.
Tutor
Le Er International Education Centre
Macau
09.2018 - 05.2023
- Prepared and administered tests to assess student understanding of course material.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Developed lesson plans tailored to the needs of each student.
- Encouraged students to ask questions about topics they did not understand.
Telemarketer
Sands China Limited
Macau, Taipa
06.2019 - 08.2019
- Greeted customers in a friendly, professional manner on the phone.
- Identified potential customers through cold calling and database research.
Assistant Teacher
Cosy cottage nursery school
Edinburgh
02.2016 - 03.2016
- Assisted classroom teacher in developing and implementing lesson plans.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Encouraged positive behavior with rewards and incentives.
Education
Bachelor of Arts - Chinese To English Translation
Polytechnic Institute Macau
Macau05-2023
Pre-University -
University of Saint Joseph
Macau05-2019
High School Diploma -
Portobello High School
Edinburgh, Scotland 06-2018
Skills
- Excellent Communication
- Teamwork oriented
- Organization
- Excellent time management skills
- Parent and teacher conferences
Languages
Chinese (Cantonese)
First Language
English
Advanced (C1)
C1
Chinese (Mandarin)
Advanced (C1)
C1
Timeline
Tour Guide
Macau Grand Prix Museum
08.2024 - 10.2024
Work Coordinator
GoAirborne
04.2024 - 04.2024
Telemarketer
Sands China Limited
06.2019 - 08.2019
Tutor
Le Er International Education Centre
09.2018 - 05.2023
Assistant Teacher
Cosy cottage nursery school
02.2016 - 03.2016
Bachelor of Arts - Chinese To English Translation
Polytechnic Institute Macau
Pre-University -
University of Saint Joseph
High School Diploma -
Portobello High School
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