Ramil Leviste Flores
Macao
Summary
Reliable Security Shift Manager known for high productivity and efficient task completion. Possess specialized skills in crisis management, team leadership, knowledge of first aid and emergency situations, and surveillance operations. Excel in communication, problem-solving, and decision-making, ensuring security protocols are upheld to the highest standards. Committed to fostering a safe environment through vigilant oversight and strategic planning.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Shift Manager
Galaxy Entertainment Group
Macau
02.2025 - Current
- Reviewed surveillance footage as needed to investigate suspicious activity or resolve disputes between staff members.
- Supervised staff during special events such as concerts or conventions held at the facility.
- Maintained records of incidents, accidents, and violations in accordance with company policy.
- Assessed potential threats to personnel or property onsite and took appropriate action as necessary.
- Resolved customer complaints regarding security issues in a professional manner.
- Provided training sessions for new security personnel on relevant policies, procedures, and protocols.
- Conducted daily security inspections of facility and equipment to ensure proper functioning and safety protocols.
- Scheduled shifts for security personnel based on staffing needs for each shift period.
- Responded quickly and appropriately during medical emergencies involving guests or employees at the facility.
- Ensured compliance with all applicable laws, regulations, and policies related to security operations.
- Collaborated with local law enforcement agencies to coordinate investigations into criminal activity occurring onsite.
- Monitored staff performance, providing guidance and direction when needed.
Security Shift Supervisor
Galaxy Entertainment Group
Macau
09.2023 - 02.2025
- Conducted bi-monthly training sessions for different security skills.
- Responded quickly and effectively to emergency situations, providing clear direction to subordinates during crisis management scenarios.
- Conducted daily inspections of assigned areas to ensure safety and security standards were met.
- Provided security services for a variety of clients, including large corporate events.
- Supervised shift personnel, ensuring all duties were carried out in accordance with company policies and procedures.
- Assisted in the investigation of incidents involving theft or other criminal activity.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
Senior Security Officer
Galaxy Entertainment Group
Macau
11.2014 - 09.2023
- Performed regular patrols of buildings, grounds, and parking areas to detect any unauthorized persons or activities.
- Escorts for Gaming and Cage money transactions.
- Escorted VIP guests.
- Conducted fire and safety drills.
- Emergency case handling (first aid, lift entrapment, alarm response, etc.).
- Intercept undesirable subjects.
- Security Logistics (Inventory handling).
Security Officer
Galaxy Entertainment Group
Macau
07.2012 - 11.2014
- Adhered to post orders while maintaining a visible presence around the property.
- Assisted with crowd control during large events held at the facility.
- Performed first aid and CPR when necessary, during emergency situations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Provided escorts for both gaming and non-gaming areas.
Education
Bachelor of Science - Industrial Psychology
Polytechnic University of The Philippines
Santo Tomas - Batangas04-2002
High School Diploma -
St. Thomas Academy
Santo Tomas - Batangas03-1997
Skills
- Surveillance monitoring
- Incident reporting
- Emergency response
- Staff supervision
- Security training
- Access control
- Conflict resolution
- Customer service
- Crisis management
- Safety inspections
- Team leadership
- Event security
Accomplishments
- Star of the month in 2016, 2018 and 2022
- Compliment from the Company Director of Operations for outstanding performance in case handling
- Department's vice president's compliment in 2013, four compliments in 2014, and four compliments in 2016.
Certification
- Red Cross - Adult First Aid course
- Elite Patron Close Protection Course
Timeline
Security Shift Manager
Galaxy Entertainment Group
02.2025 - Current
Security Shift Supervisor
Galaxy Entertainment Group
09.2023 - 02.2025
Senior Security Officer
Galaxy Entertainment Group
11.2014 - 09.2023
Security Officer
Galaxy Entertainment Group
07.2012 - 11.2014
Bachelor of Science - Industrial Psychology
Polytechnic University of The Philippines
High School Diploma -
St. Thomas Academy
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