KA CHON CHENG
Macao
Summary
Seeking a Customer Experience/Operations role in integrated resorts, leveraging over 4 years of clubhouse service management, customer complaint resolution, and team collaboration skills, combined with a Bachelor’s in Gaming and Recreation Management (expected 2025), to deliver exceptional guest experiences.
Overview
6
6
years of professional experience
Work History
Club House Assistant
SHUN TAK PROPERTY AND FACILITY MANAGEMENT LIMITED
MACAU
09.2019 - Current
- Customer Service and Relationship Management.
- Daily management of 100+ clubhouse guests, including bookings and service requests.
- Proactively resolved customer complaints, coordinating with maintenance and security teams to ensure a timely solution. To improve resident satisfaction.
- Create long-term relationships with residents.
- Problem-solving and process optimization.
- Available to work under pressure.
- Good team spirit.
Education
BBA - Gaming And Recreation Management
Macau Polytechnic University
Macau06-2025
High School Diploma -
PUI CHING MIDDLE SCHOOL
MACAU06-2017
Skills
- Customer service involves dealing with different problems, creating relationships with different people, and communicating with various individuals in fluent Cantonese and Mandarin, and basic English
- Technical skills: Basic in Microsoft Office (Excel, Word, PPT), basic CRM software experience
- Additional: valid driving licenses (motorcycle/car), flexible working hours, available to fast-paced environments
Languages
Cantonese
First Language
Timeline
Club House Assistant
SHUN TAK PROPERTY AND FACILITY MANAGEMENT LIMITED
09.2019 - Current
BBA - Gaming And Recreation Management
Macau Polytechnic University
High School Diploma -
PUI CHING MIDDLE SCHOOL
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