Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chi Hou Au

Macao

Summary

Having earned a Bachelor of Aviation (University of South Australia) and 80 hours of small aircraft flight time, I possess a profound understanding of aviation security protocols, risk management, and operational compliance. This background has cultivated exceptional attention to detail and systematic risk assessment skills, enabling me to maintain composure and execute established procedures decisively during complex or high-pressure situations. Also as a Warehouse Fleet Manager, I learned the critical role of teamwork and the complexities of leading a logistics team. I successfully developed skills in resolving team disputes and applying collaboration methods that improved operational efficiency and ensured timely project completion.

Overview

8
8
years of professional experience

Work History

ElectronicRepair Technician

Happytel Retail Group
01.2023 - 10.2025
  • Diagnosed and repaired a variety of consumer electronics, ensuring high-quality service standards.
  • Utilized diagnostic tools and equipment to troubleshoot electronic malfunctions efficiently.
  • Assisted customers in understanding proper care and maintenance routines for their devices, prolonging product lifespans as a result.
  • Resolved customer inquiries through phone and email, ensuring timely and accurate responses.

Warehouse Fleet Manager

Hickscup Adelaide
05.2021 - 01.2023
  • Led team in achieving operational targets through effective communication and collaboration.
  • Streamlined communication with team members, enabling better coordination during busy event schedules.
  • Streamlined workflow processes through effective communication with team members, leading to increased productivity.
  • Implemented safety protocols, significantly reducing workplace incidents and enhancing employee well-being.

Pool Server

Wynn Resorts
03.2018 - 02.2019
  • Delivered exceptional customer service, addressing guest concerns promptly and professionally.

Education

Bachelor - Aviation

University of South Australia
Corner Of North Terrace And, Frome Rd, Adelaide SA
09-2023

Skills

  • Exceptional situational awareness
  • Organizational and time management skills
  • Teamwork and collaboration
  • Customer service
  • Calm under pressure

Languages

English
Chinese (Cantonese)
Chinese (Mandarin)

Timeline

ElectronicRepair Technician

Happytel Retail Group
01.2023 - 10.2025

Warehouse Fleet Manager

Hickscup Adelaide
05.2021 - 01.2023

Pool Server

Wynn Resorts
03.2018 - 02.2019

Bachelor - Aviation

University of South Australia
Chi Hou Au