Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Madison

Joplin

Summary

Progressive experience in state funded healthcare and snap benefits administration process regarding claimant eligibility. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels. Ability to think critically, solve problems, and deliver excellent customer service.

Overview

24
24
years of professional experience

Work History

Benefit Program Technician

State of Missouri
10.2001 - Current
  • Processed benefit applications ensuring compliance with state regulations and policies.
  • Conducted eligibility assessments, determining program qualifications for applicants efficiently.
  • Maintained accurate records in case management systems to support benefit administration.
  • Collaborated with multidisciplinary teams to streamline service delivery and enhance client outcomes.
  • Followed guidelines when reviewing applicant data and to determine eligibility for economic assistance
  • Managed processing of all benefit applications, including those for financial assistance and food stamps

Education

Bachelor of Science - Mass Communication

Missouri Southern State University
Joplin, MO
05-2001

High School Diploma -

Joplin High School
Joplin, MO
05-1993

Skills

  • Proficiency in Microsoft Word, Outlook, Sharepoint and Eligibility Processing Software
  • Proficient in managing multiple tasks
  • Strong verbal and written communication
  • quick learner
  • Exceptional time management skills
  • Detail-oriented
  • Doucmentation and paperwork

Timeline

Benefit Program Technician

State of Missouri
10.2001 - Current

Bachelor of Science - Mass Communication

Missouri Southern State University

High School Diploma -

Joplin High School

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Deborah Madison