Victor J. Sims

Highly skilled Server/Waiter with experience in cash handling, customer service, relationship building, and taking initiative to improve productivity.

• Applebees, Belton, Missouri, 01/01/12, 12/31/17, Server, Ensuring that customers received the best quality food along with excellent service, Greeting customers and providing them with the best dining experience, Providing customers with information regarding current specials and restaurant information and menu changes, Making the customer feel important and showing that customer comes first, The ability to move quickly on the job and staying organized with all tasks, Performing cash transactions and working with percentages, and simple math accurately, Creating a relationship with customers to ensure return visits, Acknowledged as an expert in the field, sought out by others for answers, solutions and any problems that arose on shifts, Trusted enough with responsibility to be put through the process of becoming a lead trainer, and to pursue a management role
• Houlihans, Leawood, Kansas, 01/01/17, 12/31/19, Lead Server, Acknowledged as the most productive and professional staff member by management, Setting examples for other staff members with prestige and experience, Leading other staff members into success, by my leadership skills and willing to work with everyone as a team, Proposed ideas and concepts to management to help drive our business, Selected to be a trainer and provide every staff member with the tools they may need to succeed