Latoya Jones

. Managed exclusive dining experiences.

. Conducted comprehensive training sessions for servers.

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
• Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
• Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
• Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.

• Delivered high-quality service consistently when overseeing numerous customer tables.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Resolved various issues and discrepancies for customers.
• Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
• Handled billing information over phone.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
• Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.

• Delivered high-quality service consistently when overseeing numerous customer tables.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.