Tynisha Scott
Kansas City
Summary
Dynamic professional with a proven track record in customer service and pharmacy operations, notably at Full Potential Solutions. Excelled in CRM software proficiency and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in both call center environments and healthcare settings, demonstrating exceptional communication and data entry abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Retention Customer Service Representative
Full Potential Solutions
05.2021 - 11.2023
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
- Maintained detailed records of customer interactions and shared insights with the team for continuous improvement efforts.
Pharmacy Technician
MCI Telecommunications
12.2019 - 04.2021
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
Lincare
07.2018 - 11.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved third-party billing, computer system and customer service issues.
CNA
Victory Hills Senior Living
04.2016 - 07.2018
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
CNA
Brookdale Senior Living Facility
01.2010 - 04.2016
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
High School Diploma -
F.L. Schlagle High School
2214 N 59 St, Kansas City, Ks 6610405-2005
Skills
- Call center experience
- Upselling strategies
- Cross-selling techniques
- CRM software proficiency
- Customer Service
- Email/Chat
- Microsoft Excel
- Data Entry
- Scheduling
- Data Collection
- Live chat support
Timeline
Retention Customer Service Representative
Full Potential Solutions
05.2021 - 11.2023
Pharmacy Technician
MCI Telecommunications
12.2019 - 04.2021
Pharmacy Technician
Lincare
07.2018 - 11.2019
CNA
Victory Hills Senior Living
04.2016 - 07.2018
CNA
Brookdale Senior Living Facility
01.2010 - 04.2016
High School Diploma -
F.L. Schlagle High School
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