Tialynn Beauvoir
Kansas City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chat Sales Agent
Full Potential Solutions
04.2024 - 01.2025
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Customer Service Representative
Bread Financial
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Background Investigator
First Advantage
09.2021 - 04.2022
- Obtained background check data on characters, financial statuses and personal histories.
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Reviewed and analyzed detailed records.
Customer Service Representative
AIG
03.2021 - 09.2021
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
Outbound Sales Representative
Sprint
06.2017 - 02.2019
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Educated customers on product and service benefits, explaining features and answering questions.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Education
GED -
Hogan Preparatory Academy High School
Kansas City10-2014
Skills
- Scheduling
- Account updating
- Complaint resolution
- Escalation management
- Closing sales
- CRM proficiency
- Upselling products
- Customer billing management
- Dispatch management
- Background screening
- Blood collection
- Venipuncture
Certification
Certified Phlebotomy Technician
Personal Information
Authorized To Work: US
Timeline
Chat Sales Agent
Full Potential Solutions
04.2024 - 01.2025
Customer Service Representative
Bread Financial
10.2022 - Current
Background Investigator
First Advantage
09.2021 - 04.2022
Customer Service Representative
AIG
03.2021 - 09.2021
Outbound Sales Representative
Sprint
06.2017 - 02.2019
Certified Phlebotomy Technician
GED -
Hogan Preparatory Academy High School
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