Job Search Status
Open to workDesired start date: Immediately
Open To Work
Tammy Manley
Florissant
Work Preference
Summary
Passionate about building and maintaining long-term client relationships. Results driven remote Account Representative with 3+ years of experience analyzing accounts and documents to resolve issues. Skilled in problem solving, account management and payment processing. Strong background in de-escalation, active listening and conflict resolution. Proficient with utilizing software such as Zendesk, Blend, Slack and CRM Tools.
Overview
5
5
years of professional experience
Work History
Customer Experience Representative
PennyMac
St Louis, MO
06.2024 - 07.2025
- Resolved customer inquiries efficiently through multi-channel support, enhancing overall satisfaction.
- Utilized CRM software to track interactions and maintain comprehensive records of customer documents.
- Reviewed and verified loan applications for accuracy and completeness.
- Processed loan applications efficiently, ensuring compliance with regulatory guidelines and company policies.
Customer Account Representative
Enova International
Remote
11.2022 - 05.2024
- Managed high-volume accounts to ensure timely collection of outstanding payments.
- Negotiated payment arrangements with clients, improving recovery rates on delinquent accounts.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Trained new team members on best practices for collections and customer service techniques.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
Customer Account Representative
GC Services
Remote
01.2020 - 07.2022
- Managed client accounts, ensuring timely communication and resolution of inquiries.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Researched accounts and completed due diligence to resolve collection problems.
- Worked with customer to create debt repayment plan based on current financial condition.
Education
High School Diploma -
Lindbergh High School
St Louis, MOSkills
- Payment processing
- Account management
- Credit adjustments
- Communication and negotiations
- Analytical skills
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Attention to detail
Timeline
Customer Experience Representative
PennyMac
06.2024 - 07.2025
Customer Account Representative
Enova International
11.2022 - 05.2024
Customer Account Representative
GC Services
01.2020 - 07.2022
High School Diploma -
Lindbergh High School