Summary
Overview
Work History
Education
Skills
Timeline
Generic
Danielle L. Ramsey

Danielle L. Ramsey

Fort Leonard Wood

Summary

To obtain a position in a Customer Service-related work atmosphere as well as hands-on work experience. Resourceful Customer Experience Representative known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and customer relationship management. Excel in empathy, adaptability, and active listening, ensuring positive outcomes in customer interactions. Committed to enhancing customer satisfaction through quick resolution of issues and insightful support. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

17
17
years of professional experience

Work History

Customer Experience Representative

Fort Leonard Wood Homes (Balfour Beatty)
Fort Leonard Wood
02.2024 - Current
  • Opened all doors and turned on the lights each morning for opening as well as locked up and turned off all lights for closing.
  • Maintained an organized, clean, professional workspace and waiting area.
  • Provided excellent customer service with a helpful friendly attitude.
  • Hub for all the Fort Leonard Wood Homes Community Offices.
  • Smoothly managed the day-to-day front desk operations for a busy housing office.
  • Warmly welcomed 20 to 40 guests per shift, coordinated check-in, collected documents and necessary paperwork, directed them to the appropriate staff member that they were working with.
  • Managed phone lines and facilitated 50 to 100 calls per day with clients, vendors, and staff.
  • Directed residents to the correct locations or answered any questions that I was able to assist with.
  • Provided administrative and clerical support via Yardi, Microsoft teams, Excel, Word, and Outlook.
  • Processed all payments that came into the office. Including rent payments, Pro-rates, deposits, or charges and fees applied during move-outs.
  • Assisted new prospects with applications as well as informing them of any documentation that will be needed.
  • Scheduled all Pre-Inspections and Final inspections for all residents that came into the office for a move-out.
  • Coordinated pickup and delivery of express mail services, unpacked inventory, and stocked all supplies.
  • Placed mail in associated offices.
  • Processed all renter’s insurance documents for each resident and updated each account with correct information and dates.
  • Responsible for scanning, uploading, and making copies of all needed documents as well as all paperwork collected from residents.
  • Responsible for checking the FLWleasing box and answering any emails that came in. Also, checked all voicemails coming in and contacting the residents back.
  • Assisted leasing agents with anything they may have needed help with.

Retail Sales Consultant

COMCAST
Fort Campbell
11.2021 - 12.2023
  • Assisted customers with their accounts using only the best customer service.
  • Went over all new promotions and deals with each customer including new services that the company had to offer.
  • Placed customers into new packages when their current promotions ended.
  • Disconnected customer’s services when needed as well as placed their accounts on hold if needed.
  • Helped customers pay their bill as well as assisted with technical needs when able.
  • Assisted Customers with switching out equipment when needed.
  • Set Customers up with Mobile plans as well as assisted with upgrading their Mobile Devices.

Customer Service Professional/ Remote

Insight Global
Minneapolis
04.2021 - 08.2021
  • Maintained policy holders’ records by updating account information.
  • Resolved product or service problems by clarifying the policy holder’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing policy holder’s adjustments.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Use telephones to reach out to policy holder’s and verify account information.
  • Greet policy holders warmly and ascertain any problem or reason for calling.
  • Have empathy and understanding for every policy holder.
  • Maintained accounts for Thrivent, MetLife, and CalPERS.

Loyalty Agent/ Call Center

COMCAST
Colorado Springs
02.2019 - 08.2019
  • Assisted customers with their accounts using only the best customer service.
  • Went over all new promotions and deals with each customer including new services that the company had to offer.
  • Placed customers into new packages when their current promotions ended.
  • Disconnected customer’s services when needed as well as placed their accounts on hold if needed.
  • Helped customers pay their bill as well as assisted with technical needs when able.
  • Maintain customers’ information by viewing accounts on two computer screens while still having the ability to speak with the customer on the phone and answering questions through messenger.

Warehouse Worker/ Receiver

AAFES
Fort Stewart
01.2015 - 08.2015
  • Managed the completion of vendor statement reconciliation, interfacing with vendors, document matching (invoices, receiving, and purchase orders), weekly check runs and invoice data entry.
  • Unloaded trucks, stocking the warehouse with the merchandise as well as on the sales floor.
  • Changed the sales pricing, cost differences, and promotion pricing.
  • Sat-up and changed of all the POGs within the facility.
  • Coordinated and completed endcap designing, set up and understanding of proper sidekicks to go along with merchandise ensuring price point sales were achieved throughout sales floor.
  • Prepared orders; processed requests/supply orders; pull materials; packed boxes; placed orders in delivery area.
  • Maintains inventory controls by collecting stock location orders and printing requests.
  • Retained quality service by following organization standards.

Shift Manager

AAFES
Fort Stewart
10.2013 - 01.2015
  • Reported to the Store Manager, but oversaw lower-level staff, ensured that all employees showed for work, all tasks were completed, customer satisfaction and business ran smoothly.
  • Oversaw tasks and training sessions for employees and managed employees on shift; called replacements in the event of an employee call-in or no-show.
  • Addressed and resolved customer inquiries/complaints, engaged with customers to ensure they are satisfied with service and products offered.
  • Promoted specials, sales, and new products or services when relevant.
  • Ordered supplies and products when stock ran low and signed for deliveries.
  • Managed cash intake, counting out registers at regular intervals and tabulating profit at the end of the shift.
  • Reported losses, employee behavioral issues, serious customer complaints, and other significant issues to upper-level management and enforced the proper disciplinary measures when subordinate employees failed to adhere to company policy (Adhered to and enforced company policies and guidelines).
  • Worked with HR to process new employee paperwork.

Warehouse Worker/Receiver

AAFES
Fort Stewart
10.2011 - 10.2013
  • Managed the completion of vendor statement reconciliation, interfacing with vendors, document matching (invoices, receiving, and purchase orders), weekly check runs and invoice data entry.
  • Unloaded trucks, stocking the warehouse with the merchandise as well as on the sales floor.
  • Changing of the sales pricing, cost differences, and promotion pricing.
  • Setting up and changing of all the POGs within the facility.
  • Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
  • Maintained inventory controls by collecting stock location orders and printing requests.
  • Ensured quality service by following organization standards.
  • Preserved a safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.
  • Completed reports by entering required information.
  • Kept up to date on technical knowledge by attending educational workshops, reviewing publications.
  • Contributed to team effort by accomplishing related results as needed.

Sales Associate

AAFES
Fort Stewart
12.2008 - 05.2011
  • Completed sales transactions as well as the preparation of Western Union transactions.
  • Cleaned and stocked the sales floor and the stock room.
  • Prepared food and beverage items.
  • Excellent customer service and knowledge of all store merchandise.
  • Assisted customers with product selection and queries and investigated and resolved customer complaints.
  • Set up store displays.
  • Operated cash register as and when necessary.
  • Managed shelf stocking and pricing activities handled inventory and stocks.
  • Reviewed merchandise movement inspecting items for quality and quantity.
  • Proven ability to listen actively and act quickly.
  • Proficient in responding to the range of shopping types.

Education

High School Diploma -

Long County High School
Ludowici, Georgia
05.2005

Bachelor of Science - Business Administration

Grand Canyon University
Phoenix, AZ

Skills

  • Utilize problem solving, critical thinking, advising, and leadership skills in being professional
  • Communicate consistently in diverse populations utilizing teaching knowledge
  • Dedicated with diligence, organized and punctual
  • Experienced in all Microsoft Programs
  • Experienced in Asap/ warehouse operations, stocking and logistics and distribution
  • Understanding in POG setup, endcap preparation and sales/cost differences and accountability
  • Customer service
  • Conflict resolution
  • Document management
  • Payment processing
  • Database management
  • Customer relationship management
  • Time management
  • Communication skills
  • Attention to detail
  • Administrative support
  • Sales support
  • Problem solving
  • Call center experience
  • Data entry
  • Returns processing
  • Complaint handling
  • Customer education
  • Retention management
  • Appointment scheduling
  • Client advocacy
  • Active listening
  • Customer retention strategies
  • Account updating
  • Resourcefulness
  • Time management abilities
  • Inbound and outbound calling
  • Office equipment proficiency
  • POS systems expert
  • Calm and professional under pressure
  • Reliability
  • Order documentation
  • Merchandise orders and exchanges
  • Employee coaching
  • Order processing
  • Store maintenance
  • Receiving support
  • Data management
  • Computer skills
  • Decision-making
  • Data entry accuracy
  • Teamwork and collaboration
  • Problem-solving abilities
  • POS systems and ordering platforms
  • Complaint resolution
  • CRM software
  • Process transactions
  • Customer satisfaction surveys

Timeline

Customer Experience Representative

Fort Leonard Wood Homes (Balfour Beatty)
02.2024 - Current

Retail Sales Consultant

COMCAST
11.2021 - 12.2023

Customer Service Professional/ Remote

Insight Global
04.2021 - 08.2021

Loyalty Agent/ Call Center

COMCAST
02.2019 - 08.2019

Warehouse Worker/ Receiver

AAFES
01.2015 - 08.2015

Shift Manager

AAFES
10.2013 - 01.2015

Warehouse Worker/Receiver

AAFES
10.2011 - 10.2013

Sales Associate

AAFES
12.2008 - 05.2011

High School Diploma -

Long County High School

Bachelor of Science - Business Administration

Grand Canyon University
Danielle L. Ramsey