Stephanie Voyles
Rogersville
Summary
Detail-focused Program Specialist, with over 7 years of experience in healthcare coordination and medical records management, to improve patient care and service efficiency. Excels at creating partnerships between patients and health providers, ensuring streamlined service delivery. Commit to enhancing healthcare access and outcomes through meticulous data management and collaborative efforts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Benefit Program Technician
Missouri Department of Social Services
03.2018 - Current
- Processed Medicaid and MO HealthNet applications with a focus on reducing barriers to access, contributing to a 22% decrease in processing delays through accuracy audits and follow-up procedures.
- Coordinated communications with clients via phone, email, and SMS to reduce missed deadlines and support continuous care, resulting in a measurable 18% drop in lapsed benefits.
- Provided frontline support for a mobile friendly benefits portal rollout, assisting over 3,000 users in navigating application steps and uploading required documentation.
Lead Family and Community Specialist
Green County Juvenile Office
07.2017 - 03.2018
- Designed and coordinated youth-focused community engagement events, increasing participation by 40% and strengthening partnerships with local schools, nonprofits, and civic organizations.
- Led implementation of family-centered programming that measurably improved youth engagement outcomes, contributing to reduced recidivism rates and improved parental involvement metrics.
- Fostered collaborative relationships with community stakeholders to secure program support, in-kind donations, and volunteer commitments, enhancing program sustainability.
- Managed outreach logistics, including venue coordination, communication campaigns, and event facilitation, ensuring compliance with juvenile justice standards and program objectives.
Education
Bachelor of Science - Child and family development – family studies
Missouri State University
Springfield, MO05.2017
Associate of Arts - Education
Maple Woods Community College
Kansas City, MO05.2013
Skills
- Patient advocacy
- Program development
- Data analysis
- Team leadership
- Medicaid processing
- Policy interpretation
Certification
- Yellow Belt
- Green Belt
Timeline
Benefit Program Technician
Missouri Department of Social Services
03.2018 - Current
Lead Family and Community Specialist
Green County Juvenile Office
07.2017 - 03.2018
Bachelor of Science - Child and family development – family studies
Missouri State University
Associate of Arts - Education
Maple Woods Community College
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