Summary
Overview
Work History
Education
Skills
Personal Details
Timeline
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Reyzonne B. Dela Cruz

Reyzonne B. Dela Cruz

Macau

Summary

Over 10 years of experience in Restaurant Service and over 4 years in Property Management. Proven ability to manage multiple responsibilities while delivering exceptional customer service. Quick learner with a strong commitment to achieving goals and adhering to company policies. Demonstrated passion for enhancing guest experiences and ensuring compliance with regulations.

Overview

14
14
years of professional experience

Work History

Dining Room Supervisor

Izakaya Yabai 八杯喜(Japanese Restaurant)
01.2025 - Current
  • Managed workflow in dining area to ensure seamless service delivery.
  • Updated 飛機貨 menu daily to reflect current offerings.
  • Assigned main stations to dining floor colleagues for optimized efficiency.
  • Briefed dining floor team on service expectations for food and beverage.
  • Organized guest liquor inventory for accurate tracking and availability.
  • Established SOPs for dining area and ensured adherence by staff.
  • Trained colleagues on proper service operations to enhance guest experience.
  • Reviewed monthly inventory to maintain stock levels and minimize waste.

Waiter

Izakaya Yabai 八杯喜(Japanese Restaurant)
09.2022 - 01.2025

Property Management Assistant/ Security Guard

JLL Macau 仲量联行
05.2018 - 09.2022
  • Recognized as Best Employee in 2019 for exceptional performance.
  • Received and addressed apartment issues, scheduling suitable repairmen for prompt resolution.
  • Patrolled public areas, inspecting conditions and coordinating repairs after typhoon or renovations.
  • Ensured safety and security of building's public spaces through regular inspections.
  • Compiled monthly reports for owner's committee, including Building and Cleaning Reports.
  • Collected monthly management and clubhouse fees from owners and tenants.
  • Prepared cheque summary report for all collected fees, managing bank deposits.
  • Supervised monthly maintenance of essential equipment such as generators, lifts, and water pumps.

Waiter

Restaurant Fat Siu Lau 佛笑樓
04.2011 - 10.2016

Education

Diploma - Hospitality and Restaurant Services

STI College Novaliches
Quezon City Philippines
01.2010

Skills

  • Fluent in Cantonese and English
  • Restaurant service expertise
  • Hotel and Restaurant Degree
  • Communication and interpersonal skills
  • Integrity and organization
  • Property Management experience
  • Computer proficiency
  • Time management skills
  • Ability to work under pressure

Personal Details

  • Nationality: Filipino
  • Age: 34 yrs old
  • Birthday: December 14, 1991
  • Height: 5’6"

Timeline

Dining Room Supervisor

Izakaya Yabai 八杯喜(Japanese Restaurant)
01.2025 - Current

Waiter

Izakaya Yabai 八杯喜(Japanese Restaurant)
09.2022 - 01.2025

Property Management Assistant/ Security Guard

JLL Macau 仲量联行
05.2018 - 09.2022

Waiter

Restaurant Fat Siu Lau 佛笑樓
04.2011 - 10.2016

Diploma - Hospitality and Restaurant Services

STI College Novaliches

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Reyzonne B. Dela Cruz