EUNICE LOU
Macau
Summary
Detail-oriented retail professional with 18 years of experience, including 14 years in managerial roles. Currently managing a team of 7 at TAG Heuer Venetian and previously oversaw 2 stores with a team of 16 from 2011 to 2017. Action-oriented, people-focused, and passionate about driving results. Resilient, collaborative, and equipped with sound leadership skills. Strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive outcomes, ready to tackle new challenges with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Boutique Manager
TAG Heuer
01.2020 - 12.2025
- Team Size : 7 staff
- Report : Associate Commercial Director
- Managed daily boutique operations ensuring a luxurious customer experience.
- Trained and mentored staff on product knowledge and sales techniques.
- Developed visual merchandising strategies to highlight new collections effectively.
- Collaborated with marketing teams to plan promotional events and campaigns.
- Analyzed sales trends to optimize product placement and customer engagement.
- Fostered relationships with clients to enhance loyalty and repeat business.
Assistant Boutique Manager
Tod's
05.2019 - 03.2020
- Team Size : 7staff
- Report to : Retail Manager & Managing director
Assistant Boutique Manager
Montblanc
08.2017 - 05.2019
- Team size : 7 staff
- Report to : Retail Manager & Retail operation Manager
Boutique Supervisor (2 stores), 1st In-charge
Montblanc
01.2011 - 01.2017
- To in-charge 2 boutique (Venetian & One Central )
- Team size : 14 staff
- Report to :Retail Manager
Senior Sales Associate (2 stores), 2nd In-charge
Montblanc
12.2009 - 08.2011
Sales Associate
Montblanc
08.2008 - 12.2009
Part-time Sales Associate
Montblanc
08.2007 - 08.2008
Education
Completion of High School -
Escola Catolica Estrela do Mar
Macau01.2007
Skills
- Action-oriented
- Passionate
- Resilient
- Collaborative
- Certain with sound leadership skills
- Self motivation
- Employee development
- Delegating work
Languages
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
English
Professional Working
Timeline
Boutique Manager
TAG Heuer
01.2020 - 12.2025
Assistant Boutique Manager
Tod's
05.2019 - 03.2020
Assistant Boutique Manager
Montblanc
08.2017 - 05.2019
Boutique Supervisor (2 stores), 1st In-charge
Montblanc
01.2011 - 01.2017
Senior Sales Associate (2 stores), 2nd In-charge
Montblanc
12.2009 - 08.2011
Sales Associate
Montblanc
08.2008 - 12.2009
Part-time Sales Associate
Montblanc
08.2007 - 08.2008
Completion of High School -
Escola Catolica Estrela do Mar