- Baking
- Learning new cooking techniques and expanding my culinary skills
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Enjoy experimenting with different ingredients and flavors in the kitchen
Megan Nevins
Jefferson City
Summary
Dynamic professional with a proven track record at Chili's Restaurant, adept in customer service and cash handling. Excelled in fast-paced environments, demonstrating strong multitasking and team collaboration skills. Achieved high customer satisfaction through exceptional hospitality service expertise and menu memorization, maintaining over 90% accuracy during peak times.
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Waitress
Chili's Restaurant
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Host
Texas Roadhouse
02.2023 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Car Hopper
Sonic
10.2021 - 02.2023
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Contributed to team success through active participation in staff meetings and ongoing communication with coworkers and supervisors.
- Built customer loyalty with friendly, attentive service and a genuine interest in satisfying their dining needs.
- Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
- Maintained updated knowledge of menu offerings and daily specials, effectively answering customer inquiries on ingredients or preparation methods.
Education
Associate of Arts - Culinary Arts
Ozarks Technical Community College
Springfield, MO04-2027
High School Diploma -
Nichols Career Center
605 Union St, Jefferson City, MO 6510905-2024
High School Diploma -
Capital City High 1650school
1650 Cavalier Dr, Jefferson City, Mo 6510905-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Safe food handling
- Hospitality service expertise
- Menu recommendations
- Food running
- Memory retention
- Menu memorization
- Time management
- Table bussing
- Tableside service
- Upselling techniques
Interests
Timeline
Waitress
Chili's Restaurant
03.2024 - Current
Host
Texas Roadhouse
02.2023 - 03.2024
Car Hopper
Sonic
10.2021 - 02.2023
Associate of Arts - Culinary Arts
Ozarks Technical Community College
High School Diploma -
Nichols Career Center
High School Diploma -
Capital City High 1650school