Jayla Rokov
Florissant,MO
Summary
As a seasoned and professional server, I have a proven history of delivering exceptional customer service, successfully upselling, and maintaining high standards in fast-paced dining environments. Highly skilled in food safety practices, order accuracy, multitasking, and effective communication, consistently ensuring smooth operations and positive guest experiences. I have received recognition for my ability to improve workflow, enhance team efficiency, and contribute to increased customer satisfaction and repeat business. Known for adaptability, problem-solving, and maintaining a welcoming atmosphere even during peak hours.
In addition, I have gained experience in the retail industry, excelling at accurately handling transactions, maintaining clean and organized work areas, and cultivating strong customer relationships. I am known for my reliability, efficiency, and commitment to supporting team success while meeting the evolving needs of the workplace.
I possess a solid background in retail operations and customer service, which enables me to consistently ensure accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. I have proven my proficiency in managing cash and effectively communicating with customers. I am a professional retail worker, equipped with solid experience and prepared for this role. Adept at handling transactions, providing exceptional customer service, and maintaining a clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. I am known for my reliability, efficiency, and ability to foster positive relationships with customers.
Overview
7
7
years of professional experience
Work History
Waitress
Longhorn Steakhouse
05.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Handled cash transactions and maintained accurate financial records at end of shifts.
- Assisted in maintaining cleanliness and organization of dining area and utensils.
- Adapted quickly to changing priorities during peak hours to meet customer needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress
J Alexander Industrious
02.2025 - 04.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in maintaining the cleanliness and organization of the dining area and utensils.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure smooth communication and efficient service.
- Trained new staff on menu items, service protocols, and operational procedures.
SERVER
Olive Garden
08.2024 - 01.2025
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and promptly.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Performed opening and closing duties, such as setting up the dining area and stocking supplies.
- Monitored the dining room for cleanliness and proper setup at all times.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare the dining area for the next customers.
- Provided exceptional service to a high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
SERVER
Logans Roadhouse Grill
08.2023 - 05.2024
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare the dining area for the next customers.
- Provided exceptional service to a high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
SERVER
Outback Steakhouse
02.2023 - 05.2023
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Stay informed about daily specials, new menu items, and promotions.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare the dining area for the next customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
Crew Member
Coldstone Creamy
06.2021 - 04.2022
- Operated kitchen equipment efficiently, adhering to safety and sanitation protocols.
- Collaborated with team members to meet service goals during peak hours effectively.
- Assisted in inventory management, tracking stock levels to ensure product availability.
- Implemented process improvements that enhanced service speed and accuracy in orders.
- Engaged with customers to promote menu items, driving increased sales through recommendations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Crew Member
Planet Fitness
09.2020 - 02.2021
- Provided exceptional customer service, ensuring satisfaction and timely resolution of inquiries.
- Operated fitness equipment efficiently, adhering to safety and sanitation protocols.
- Maintained cleanliness and organization of work areas, optimizing workflow and productivity.
- Trained new crew members on operational procedures and best practices for efficiency.
Cashier/Sales Associate
Micheals Arts And Crafts
01.2019 - 08.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained up-to-date knowledge of products, promotions, and store policies to assist customers effectively.
- Trained new cashiers on operational procedures and customer service standards to ensure smooth workflows.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Collaborated with team members to optimize checkout processes during peak hours, improving efficiency.
- Assisted in inventory management by restocking merchandise and organizing displays for enhanced product visibility.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
Some College (No Degree) - Agriculture - Animal Science
Tennessee State University
Nashville, TNHigh School Diploma -
Cardinal Ritter College Prep
Saint Louis, MO05.2022
No Degree - Veterinary Science
Southern Illinois University, Edwardsville
Edwardsville, IL06-2028
Skills
- Team member support
- Table resetting
- Food inspection
- Liquor, wine, and food service
- Performance improvement
- Effective customer upselling
- Food safety practices
- Safe food handling
- Customer service
- Cash handling
- Order accuracy
- Responsible beverage service
- Cleanliness standards
- Exceptional customer service
- Patient
- Hardworking
- Problem-solving
- Works well with others
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Decision-making
- Hospitality service expertise
- Menu recommendations
- Payment processing
- Food running
- Memory retention
- Complex Problem-solving
- Accurate money handling
- Active listening
- Menu memorization
- Time management
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Cash handling and management
- Written and verbal communication
Timeline
Waitress
Longhorn Steakhouse
05.2025 - Current
Waitress
J Alexander Industrious
02.2025 - 04.2025
SERVER
Olive Garden
08.2024 - 01.2025
SERVER
Logans Roadhouse Grill
08.2023 - 05.2024
SERVER
Outback Steakhouse
02.2023 - 05.2023
Crew Member
Coldstone Creamy
06.2021 - 04.2022
Crew Member
Planet Fitness
09.2020 - 02.2021
Cashier/Sales Associate
Micheals Arts And Crafts
01.2019 - 08.2019
Some College (No Degree) - Agriculture - Animal Science
Tennessee State University
High School Diploma -
Cardinal Ritter College Prep
No Degree - Veterinary Science
Southern Illinois University, Edwardsville