Summary
Overview
Work History
Education
Skills
Timeline
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MaKenna Hargett

Elsberry

Summary

Developed skills in fast-paced environment, including effective communication, time management, and resource allocation. Seeking to transition into new field where these skills can be leveraged to drive efficiency and productivity. Focused on delivering results through strategic planning and coordination.

Overview

2
2
years of professional experience

Work History

Universal Banker

First Mid Bank & Trust
07.2024 - 02.2025
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.

Receptionist/Cashier

Jim Trenary Automotive Group
08.2023 - 07.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Elsberry High School
Elsberry, MO

Associate of Science - Biochemistry

St. Charles Community College
Saint Charles, MO
05-2027

Skills

  • Cash handling proficiency
  • Customer needs assessment
  • Transaction processing
  • Organization skills
  • Time management
  • Customer Service-oriented
  • New account setup
  • Account servicing
  • Proficient in Microsoft Office & Google
  • Telephone skills
  • Data entry
  • Customer/Client relations

Timeline

Universal Banker

First Mid Bank & Trust
07.2024 - 02.2025

Receptionist/Cashier

Jim Trenary Automotive Group
08.2023 - 07.2024

Elsberry High School

Associate of Science - Biochemistry

St. Charles Community College

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MaKenna Hargett