Loretta Ross
Columbia
Summary
Sympathtic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to healthcare team and supervisors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CTA-C
University of Missouri ER
Columbia
10.2023 - 09.2024
- Adapted daily to dynamic environment of level one trauma center.
- Documented patient information accurately in electronic health records systems while maintaining confidentiality.
- Maintained cleanliness and organization of patient care areas and equipment.
- Documented patient interactions in electronic medical records system accurately.
- Monitored vital signs and promptly reported changes to nursing staff.
Mental Health Tech
University of Missouri MUPC
Columbia
01.2023 - 10.2023
- Assisted nurses with patient admissions and discharges, ensuring smooth transitions.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior utilizing CPI techniques.
- Provided vital support in daily patient care activities to enhance service delivery.
- Monitored patient behavior and reported changes to healthcare team.
- Conducted safety checks and ensured a secure environment for patients.
- Participated in training new staff on procedures and best practices for care.
Patient Registration
University of Missouri ER
Columbia
10.2021 - 01.2023
- Streamlined patient registration process by verifying insurance coverage systematically.
- Executed accurate data entry into multiple systems associated with patient registrations.
- Maintained patient registration database, ensuring all information remained precise and up to date.
- Reviewed daily reports to confirm accuracy of patient registration information.
Patient Intake
Southern Illinois Healthcare
Carbondale
05.2021 - 10.2021
- Verified patient demographics and answered inquiries to maintain accurate records.
- Visited inpatient rooms to confirm information and complete registrations.
- Provided essential support in ER during peak hours.
- Accurately filed paperwork related to patient intake processes.
- Managed front desk operations to optimize patient flow.
- Coordinated appointment scheduling and confirmations for patients.
Patient Registration Specialist
Shawnee Health Service
Murphysboro
06.2019 - 04.2021
- Managed daily operations, processing patient information and inputting data into system.
- Verified insurance coverage and processed payments to ensure financial accuracy.
- Scheduled appointments and confirmed bookings through proactive communication.
- Executed various administrative tasks as assigned, demonstrating multitasking abilities.
Education
Bachelor of Science - Nursing
Chamberlain University
06-2027
High School Diploma - technological classes in the medical field, including medical terminology
Northwestern High School
Rock Hill, SC06.2017
Skills
- CPI and UAP certifications
- Data entry
- Administrative support
- Medical chart documentation
- Attention to detail
- Effective communication
- Adaptability and flexibility
- Team collaboration
- Customer service excellence
- Detail orientation
- Self-motivation
- Multitasking skills
- Time management
Certification
- U.A.P
- BLS
- CPI
References
References available upon request.
Timeline
CTA-C
University of Missouri ER
10.2023 - 09.2024
Mental Health Tech
University of Missouri MUPC
01.2023 - 10.2023
Patient Registration
University of Missouri ER
10.2021 - 01.2023
Patient Intake
Southern Illinois Healthcare
05.2021 - 10.2021
Patient Registration Specialist
Shawnee Health Service
06.2019 - 04.2021
Bachelor of Science - Nursing
Chamberlain University
High School Diploma - technological classes in the medical field, including medical terminology
Northwestern High School
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