Latreal Grant
Kansas City
Summary
Dynamic customer service professional with a proven track record at Aloft Hotel, excelling in problem resolution and active listening. Recognized for enhancing guest satisfaction through personalized service and effective communication. Skilled in data entry and complaint resolution, consistently achieving operational goals while fostering a positive team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aloft Hotel
01.2024 - Current
- Assisted customers with inquiries and product information to enhance satisfaction.
- Utilized customer service software to track interactions and resolve issues efficiently.
- Collaborated with team members to achieve daily operational goals and improve service delivery.
- Learned company policies and procedures to provide accurate information to customers.
- Handled routine transactions, ensuring accuracy in processing orders and payments.
Server
Red Lobster Restaurant
09.2024 - 01.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Tavernonna
11.2019 - 08.2024
- Provided exceptional customer service, ensuring guest satisfaction through attentive and responsive interactions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently during peak hours, maintaining composure under pressure.
- Assisted in training new servers on menu items and service protocols.
- Recommended menu items based on guest preferences, enhancing dining experience through personalized suggestions.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Production Worker
Janesville Acoustics
02.2018 - 03.2019
- Operated machinery to assemble products efficiently and safely.
- Conducted quality inspections to ensure adherence to production standards.
- Collaborated with team members to streamline assembly line processes.
- Trained new employees on equipment operation and safety protocols.
Education
No Degree - Phlebotomist
Mid America Collage
Merriam Ks05-2024
High School Diploma -
Smith Cotton High School
Sedalia, MO05-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Complaint resolution
Certification
phlebotomy
Timeline
Server
Red Lobster Restaurant
09.2024 - 01.2025
Customer Service Representative
Aloft Hotel
01.2024 - Current
Server
Tavernonna
11.2019 - 08.2024
Production Worker
Janesville Acoustics
02.2018 - 03.2019
No Degree - Phlebotomist
Mid America Collage
High School Diploma -
Smith Cotton High School
Similar Profiles
Janet MunozJanet Munoz
Front Desk Supervisor at Aloft HotelFront Desk Supervisor at Aloft Hotel
Amanda LloydAmanda Lloyd
Front Desk Agent at Aloft HotelFront Desk Agent at Aloft Hotel
Cheryl BoothCheryl Booth
Housekeeping Manager at Aloft HotelHousekeeping Manager at Aloft Hotel
DETRICE GAINESDETRICE GAINES
Senior Billing Specialist at Apria HealthcareSenior Billing Specialist at Apria Healthcare
Michael GonzalezMichael Gonzalez
Restaurant Waiter at New Theatre RestaurantRestaurant Waiter at New Theatre Restaurant