Michael Gonzalez

• Provide timely and positive customer service to a section that includes anywhere between 35-50+ people, for the entirety of their evening.
• Take accurate drink and dessert orders from guests.
• Explaining to new guests how an evening at our particular restaurant will work and how the night will unfold.
• Retain extensive knowledge of wine, spirits, and cocktails in order to suggest drinks to guests.
• Accurately and quickly delivering desserts in the same 25 minute intermission that I must process every customers payments.
• Resetting of section at the end of the shift and performing one of a number of closing sidework in order to ensure a successful opening of the next shift.

• Fabricated dental prosthetics using precision equipment and materials.
• Prepared wax bite-blocks and impression trays for use.
• Loaded newly constructed teeth into porcelain furnaces to bake porcelain onto metal framework.
• Placed tooth models on apparatus mimicking bites and movement of patients' jaw to evaluate functionality of models.

(See descriptions in 2022-current)

• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Managed store personnel by delegating tasks and supervising daily operations.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
• Implemented visual merchandising strategies to enhance product presentation and drive customer engagement.
• Trained and mentored new staff on customer service practices and operational protocols.

• Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
• Developed strong product expertise, facilitating informed recommendations to customers.
• Collaborated with team members to achieve daily sales targets and improve store performance.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Assisted in inventory management by restocking merchandise and organizing displays.
• Trained new cashiers on register operations and customer service protocols.
• Welcomed customers and helped determine their needs.