Krista Roach
Washington
Summary
Professional, experienced and prepared public safety communicator with a strong focus on team collaboration and achieving results. Excels in high-pressure environments, ensuring accurate and swift information relay. Strong skills in multi-tasking, problem-solving and clear communication. Reliable and adaptable, consistently meeting changing needs and priorities.
Overview
11
11
years of professional experience
Work History
911 Public Safety Telecommunicator
Franklin County Sheriff's Department
Washington, MO
03.2024 - Current
- Received and prioritized emergency calls, determining urgency and dispatching appropriate responders.
- Provided accurate information to callers, ensuring clarity in communication during high-stress situations.
- Monitored multiple radio channels, coordinating response efforts with various public safety agencies.
- Documented call details meticulously in CAD system, maintaining comprehensive records for future reference.
911 Public Safety Telecommunicator
St. Louis County Police Department
Ballwin, MO
08.2022 - 03.2024
- Implemented process improvements to enhance efficiency in call handling and dispatch operations.
- Collaborated with law enforcement and emergency personnel to ensure effective incident management.
- Maintained calm demeanor while managing multiple tasks in fast-paced emergency environments.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
Patient Service Representative
Esse Health
Washington, MO
10.2021 - 11.2022
- Managed patient scheduling and appointment confirmations to enhance clinic flow.
- Facilitated communication between patients and healthcare providers to ensure clarity of information.
- Processed insurance verification and eligibility inquiries, improving patient experience and reducing wait times.
- Developed and maintained accurate patient records in electronic health record (EHR) systems for compliance purposes.
911 Public Safety Telecommunicator
Central County Emergency 911
Ellisville, MO
04.2015 - 10.2021
- Assisted in training new telecommunicators on protocols and emergency response procedures.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
Education
Bachelor of Arts - Mass Communication
Southeast Missouri State University
Cape Girardeau, MOSkills
- Knowledge of medical terminology
- Excellent phone etiquette
- Ability to multitask in a fast paced environment and maintain attention to detail
- Can navigate Microsoft Excel and Microsoft Word with ease
- Ability to triage patients and use medical electronic software
- CPR certified and previously held certifications in AED and first aid
- Typing skills over 60 wpm
- Call center experience
Timeline
911 Public Safety Telecommunicator
Franklin County Sheriff's Department
03.2024 - Current
911 Public Safety Telecommunicator
St. Louis County Police Department
08.2022 - 03.2024
Patient Service Representative
Esse Health
10.2021 - 11.2022
911 Public Safety Telecommunicator
Central County Emergency 911
04.2015 - 10.2021
Bachelor of Arts - Mass Communication
Southeast Missouri State University