Quincey Shea
Merriam Woods
Summary
I am a dedicated professional with a proven track record in managing high-stress situations and excelling in fast-paced customer service environments. Strong communication and problem-solving skills drive efficiency in transaction management and customer issue resolution. Experienced in delivering outstanding results while maintaining high levels of customer satisfaction. Aiming to leverage extensive customer service expertise in a new field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Christian County Emergency Services
09.2024 - 08.2025
- Increased accuracy in record-keeping through meticulous documentation of each call''s details and outcomes.
- Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Assisted callers in emergency situations with appropriate information and support.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Dispatcher
Hollister Police Department
06.2021 - 09.2024
- Answered incoming 911 and administrative lines with professionalism and efficiency.
- Processed and documented emergency and non-emergency calls, determining appropriate responses.
- Maintained composure while multi-tasking in high call volume, high-stress environment.
- Utilized computer-aided dispatch (CAD) systems, state and federal databases (MULES, NCIC), and various communications technologies.
- Managed interactions with difficult callers to resolve issues effectively.
- Entered and validated warrants, stolen articles, and towed vehicles into the system.
- Responded to radio traffic promptly, ensuring accurate documentation of communications.
Second Assistant Manager
Yankee Candle Company
09.2017 - 12.2020
- Developed action plans to optimize results across various store operations.
- Oversaw and authorized checkout processes to enhance customer satisfaction.
- Assisted with merchandise flow, including shipment and replenishment activities.
- Monitored and analyzed customer service performance of team members.
- Resolved customer service issues effectively, ensuring positive outcomes.
- Displayed expert knowledge of products, company policies, promotions, and loyalty programs.
- Provided leadership during product launches and managed visual presentation standards.
Stock Room Associate
Old Navy
10.2018 - 11.2019
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Shelved new and returned inventory according to proper storage procedures.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.
Education
High School Diploma -
Homeschooled
Forsyth, MOEMS Basics and English Comp
OTC- Table Rock Campus
Hollister, Missouri05.2021
Skills
- Data entry, Dispatching, Computer skills, Punctuality, Staying calm under pressure, Quick learner, Customer Service
- Call prioritization
- Professionalism and integrity
- Public safety awareness
- Stress tolerance
- Incident documentation
- Emergency management
- Information gathering
- Memory retention
- Geographical expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Organizational skills
- Team collaboration
- Active listening
- Dispatch coordination
- Computer-aided dispatching
- NCIC database
- Information documentation
- Self motivation
- Medical terminology
- Coaching and mentoring
- Professionalism
Certification
CPR Certified, ICS-100, ICS-200, IS-700, IS-800
Languages
English, American Sign Language
Additional Information
References:
David Driskell, Interim Deputy Director
Christian County Emergency Services
417-582-1027
Ashlee Johnston, PST Shift Supervisor
Christian County Emergency Services
310-817-9787
Cpl. David Brinegar
Hollister Police Department
(573) 253-9689
Ashli Goodin, Assistant Store Manager
Yankee Candle
+1 (417) 593-4979
Timeline
911 Public Safety Telecommunicator
Christian County Emergency Services
09.2024 - 08.2025
Dispatcher
Hollister Police Department
06.2021 - 09.2024
Stock Room Associate
Old Navy
10.2018 - 11.2019
Second Assistant Manager
Yankee Candle Company
09.2017 - 12.2020
EMS Basics and English Comp
OTC- Table Rock Campus
High School Diploma -
Homeschooled
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