Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendal Bates

Branson

Summary

Several years of relevant work experience offering problem-solving, communication, and multitasking abilities. Background in planning and managing innovations to existing processes, implementing new processes, and following through with various projects from beginning to end.

Overview

35
35
years of professional experience

Work History

Corporate Benefits Manager

HFE
03.2023 - 01.2024
  • Plan, direct and supervise all activities relating to administration and maintenance of employee benefit programs ensuring cost effectiveness and internal equity among employees.
  • Serve as a contact with providers (including group health, life, disability and retirement plans) to facilitate administration of benefit programs.
  • Assure company compliance with Employee Retirement Income Security Act (ERISA), the Affordable Care Act (ACA), Family Medical Leave Act (FMLA), Health Insurance Portability and Accountability Act (HIPAA), and other laws & regulations affecting company benefit programs.
  • Install approved new plans or changes to existing plans by developing or revising procedures, forms, and related training. Advise and counsel management and employees on benefit programs as needed.
  • As requested, lead training sessions with other HR/Benefits personnel and/or company management on technical benefits topics.
  • Supervise maintenance of enrollment and other records for all benefits plans.
  • Develop recommended changes to benefit strategies & plans.
  • Manage all benefits staff and is responsible for the performance management and hiring of the employees within that department and acts as coach and mentor to employees in the benefits department

Patient Access/Direct Admissions

CoxHealth
11.2021 - 03.2023
  • Secured patient information and confidential medical records in compliance with privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to update patient's medical record.
  • Obtained patient's insurance information.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Case Manager/Workforce Development

State Of Missouri/Equus Workforce Solutions
07.2019 - 11.2021
  • Contracted by the State of Missouri
  • Provide Case Management with a focus on helping participants to prepare for employment.
  • Facilitate access to training, education, and employment services.
  • Manage a caseload of participants providing counseling and mentoring.
  • Assess participant competencies, work history, education, skills, and abilities.
  • Provide government agencies with prompt notification of employment and retention successes.

Electronic Services Coordinator

Old Missouri Bank
10.2018 - 02.2020
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Assess employee work and performance.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.

Programmer Analyst

Jack Henry & Associates
08.2003 - 12.2015
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Maintained existing applications and designed and delivered new applications.
  • Participated in design sessions with clients to ascertain all project specifications for applications, databases and systems.
  • Collaborated with product management to design, build and test systems.
  • Performed regression and system-level testing to verify software quality and function prior to release.
  • Documented program development and revisions and accurately maintained historical records.
  • Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance.
  • Worked closely with clients to establish specifications and system designs.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Responded to and remedied critical issues that could not be addressed by junior members of team.
  • Updated documentation with project deviations to capture changes.
  • Analyzed program data to provide input for key decision making and strategic planning.

Production/QA Supervisor

Tyson Foods
04.1989 - 02.2003
  • Managed continuous improvement initiatives to drive gains in quality, flow and output.
  • Standardized production procedures, job roles and quality assurance guidelines.
  • Assessed manufacturing processes and recommended improvements to increase productivity.
  • Addressed personnel issues and scheduling conflicts promptly.
  • Conduct weekly staff meetings. Staffing included 25 to 79 team members.
  • Applied lean practices to balance workflow and eliminate unnecessary steps.
  • Developed and implemented cost controls and other expense reduction measures.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Calculated finances and production costs while managing cash flow.

Education

Bachelor of Science - Business Administration/Management

Missouri Southern State University
Joplin, MO

High School Diploma -

Wheaton High School
Wheaton, MO

Certificate - Industrial Management

Missouri State University
Springfield, MO

Certificate - Organizational Leadership & Professionalism

Tyson Leadership College
Russellville, AR

Certificate - AS/400 Operations & RPGLE Programming

Southwest Area Career Center
Monett, MO

Skills

  • Team Leadership
  • Communication
  • Attention to Detail
  • Organization and Time Management
  • Project Management and Business Analytics

Timeline

Corporate Benefits Manager

HFE
03.2023 - 01.2024

Patient Access/Direct Admissions

CoxHealth
11.2021 - 03.2023

Case Manager/Workforce Development

State Of Missouri/Equus Workforce Solutions
07.2019 - 11.2021

Electronic Services Coordinator

Old Missouri Bank
10.2018 - 02.2020

Programmer Analyst

Jack Henry & Associates
08.2003 - 12.2015

Production/QA Supervisor

Tyson Foods
04.1989 - 02.2003

Bachelor of Science - Business Administration/Management

Missouri Southern State University

High School Diploma -

Wheaton High School

Certificate - Industrial Management

Missouri State University

Certificate - Organizational Leadership & Professionalism

Tyson Leadership College

Certificate - AS/400 Operations & RPGLE Programming

Southwest Area Career Center

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Kendal Bates