Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keeley Gipson

Columbia,MO

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably at Stoney Creek Hotel & Conference Center. Proven ability to resolve conflicts and enhance guest satisfaction while maintaining workplace safety. Skilled in cash handling and optimizing operational efficiency, consistently delivering high-quality service in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Laundry Attendant

The Tiger Hotel
06.2025 - Current
  • Operated industrial laundry equipment to ensure efficient processing of linens and uniforms.
  • Sorted and categorized laundry items according to fabric type and cleaning requirements.
  • Maintained cleanliness and organization in laundry area to promote safety and efficiency.
  • Inspected finished laundry for quality assurance, ensuring items met hotel standards.

Front Desk Agent

Stoney Creek Hotel & Conference Center
12.2024 - 06.2025
  • Greeted and checked in guests, ensuring a welcoming and efficient arrival experience.
  • Managed reservations using property management systems, optimizing occupancy rates.
  • Assisted with guest inquiries and provided information on local attractions and services.
  • Processed payments accurately, maintaining financial integrity at front desk operations.
  • Assisted Breakfast and Housekeeping staff as needed

Shift Lead

Dog Daze Playcare
04.2024 - 12.2024
  • Supervised daily operations to ensure high-quality care and safety for all dogs.
  • Trained and mentored new staff on best practices in pet handling and facility procedures.
  • Implemented efficient scheduling systems to optimize staff coverage during peak hours.
  • Developed engaging play activities that enhanced socialization and exercise for dogs.
  • Handled daily care and training for diverse dog breeds, ensuring safety and well-being.
  • Checked daycare dogs in and out, assuring payments were properly handled.


Housekeeper

Stoney Creek Hotel & Conference Center
10.2023 - 04.2024
  • Maintained cleanliness and organization in guest rooms and common areas.
  • Implemented efficient cleaning schedules to ensure timely room turnovers.
  • Collaborated with team members to uphold high standards of hygiene and safety protocols.
  • Utilized industry-standard cleaning equipment and supplies effectively.

Shift Lead

Tropical Smoothie Cafe
11.2022 - 10.2023
  • Managed inventory levels, placing orders to maintain stock of essential supplies.
  • Implemented processes to enhance beverage presentation and consistency across shifts.
  • Collaborated with management to develop promotional strategies that increased sales during peak hours.
  • Resolved customer complaints promptly, ensuring a positive experience and fostering loyalty.
  • Trained new staff on smoothie preparation techniques and customer service protocols.

Education

High School Diploma -

Homeschool
Ashland, MO
05.2024

Skills

  • Customer service
  • Problem-solving skills
  • Credit and cash payments
  • Information protection
  • Conflict resolution
  • Workplace safety
  • Team motivation

Certification

  • BLS Certification
  • Food Handlers Certification

Timeline

Laundry Attendant

The Tiger Hotel
06.2025 - Current

Front Desk Agent

Stoney Creek Hotel & Conference Center
12.2024 - 06.2025

Shift Lead

Dog Daze Playcare
04.2024 - 12.2024

Housekeeper

Stoney Creek Hotel & Conference Center
10.2023 - 04.2024

Shift Lead

Tropical Smoothie Cafe
11.2022 - 10.2023

High School Diploma -

Homeschool

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Keeley Gipson