Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olivia Nickerson

Columbia,MO

Summary

Experienced with patient data management and administrative support in healthcare settings. Utilizes strong organizational skills to ensure accurate record-keeping and efficient scheduling. Track record of maintaining patient confidentiality and enhancing communication among medical teams.

Overview

9
9
years of professional experience

Work History

Unit Clerk

MU Healthcare
04.2024 - Current
  • Help the unit run smoothly while greeting patients and visitors. Maintaining patient records, including medical history, test results, and treatment plans. Ensure that patient information is safe and confidential by following security measures.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
  • Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
  • Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.

In-Home Childcare Provider

Self-Employed
06.2022 - 04.2024
  • Prepare and organize mealtimes and snacks for children. Attend to children’s needs while helping to foster early development. Help younger children prepare for kindergarten or assist older children with homework.
  • Planned fun, educational activities for children aged 18 months to 5 years.
  • Developed individualized learning plans to enhance child development and educational growth.
  • Established safe, nurturing environments that promoted emotional and social well-being.
  • Implemented daily routines that encouraged positive behavior and enhanced life skills.
  • Monitored developmental milestones and communicated progress to parents regularly.
  • Provided consistent support during transitions, ensuring smooth adjustments for children and families.
  • Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
  • Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
  • Prepared tasty, nutritious meals for children.
  • Maintained safe environment by keeping watchful eye on children.
  • Encouraged children to transition from diapers and assisted in development of good restroom habits.
  • Prepared nutritious meals and snacks for children to maintain balanced diets.
  • Demonstrated strong problem-solving skills when addressing conflicts or disagreements among children, resulting in peaceful resolutions that maintain harmony within the home.
  • Established a safe and nurturing environment, effectively minimizing accidents and injuries during playtime.
  • Implemented positive discipline techniques to guide children's behavior, fostering a respectful atmosphere within the home.

Dispatcher/Human Resource Manager

Taxi Terrys, LLC
07.2016 - 04.2022
  • Manage, allocate and prioritize taxi bookings to ensure all jobs are dispatched in a timely manner. Keep accurate records of all driver or customer safety incidents. Monitor call queues and assist in answering incoming calls. Help through the new hire process and monthly customer billing.
  • Directed dispatching, routing, and tracking of 26 fleet vehicles.
  • Devised hiring and recruitment policies for 20-employee company.
  • Coordinated dispatch operations to optimize taxi routes and minimize wait times.
  • Monitored driver performance and provided real-time support for efficient service delivery.
  • Implemented process improvements to enhance communication between drivers and dispatch team.
  • Trained new staff on operational protocols and use of dispatch software systems.
  • Analyzed customer feedback to identify areas for service enhancement and driver training.
  • Collaborated with management to develop strategies for improving overall operational efficiency.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.

Education

High School Diploma -

Hickman High School
Columbia, MO
05-2014

Skills

  • Organization
  • Problem-solving
  • Communication
  • Management
  • HIPAA compliance
  • Multi-line phone system
  • Reception management
  • Strong organization
  • Unit administrative support
  • Phone reception
  • Clerical support
  • Time management
  • Customer service
  • Administrative support
  • Critical thinking
  • Office coordination

Languages

English
Native or Bilingual

Timeline

Unit Clerk

MU Healthcare
04.2024 - Current

In-Home Childcare Provider

Self-Employed
06.2022 - 04.2024

Dispatcher/Human Resource Manager

Taxi Terrys, LLC
07.2016 - 04.2022

High School Diploma -

Hickman High School

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Olivia Nickerson