Keegan Daniel
Sedalia
Summary
Dynamic and results-driven professional with extensive experience at Lowe's Home Improvement, excelling in team leadership and customer service. Proven track record in boosting sales performance and enhancing service quality through effective training and problem-solving. Committed to achieving business goals while fostering a positive work environment and ensuring client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Merchandising Service Manager
Lowes Home Improvment
07.2024 - Current
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of associates, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Pro Sales Specialist
Lowes Home Improvment
08.2023 - 07.2024
- Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
- Streamlined the sales process for increased efficiency, leading to higher conversion rates.
- Boosted sales performance by implementing effective sales strategies and techniques.
- Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
- Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
- Promoted products and services using upselling and other sales strategies.
Garden Center Associate
Home Depot
04.2021 - 01.2022
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
- Collaborated with team members to execute seasonal promotions and events for increased foot traffic.
- Boosted sales through effective merchandising and attractive displays of garden center products.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Landscaping Crew Member
Reisner Lawn Care
04.2020 - 08.2022
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Adapted quickly to changing weather conditions while maintaining productivity levels in challenging environments.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Maintained client satisfaction by providing timely and professional landscape maintenance services.
- Installed stonework according to landscape design plan and client specifications.
- Ensured client satisfaction through open communication addressing questions or concerns regarding project progress or results.
- Demonstrated strong work ethic with consistent punctuality, attention to detail, and commitment to task completion on time or ahead of schedule.
Education
Holden High School
HoldenSkills
- Problem-solving
- Team leadership
- Positive attitude
- Multitasking and organization
- Employee training and development
- Customer service
- Critical thinking
- Goal oriented
- Service quality management
Certification
Power Equipment Trainer - Lowes Home Improvement
Power Equipment Operator - Lowes Home Improvement
Timeline
Merchandising Service Manager
Lowes Home Improvment
07.2024 - Current
Pro Sales Specialist
Lowes Home Improvment
08.2023 - 07.2024
Garden Center Associate
Home Depot
04.2021 - 01.2022
Landscaping Crew Member
Reisner Lawn Care
04.2020 - 08.2022
Holden High School
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