Kurt Howell
Scott
Summary
Dynamic and results-driven professional with extensive experience at Lowe's Home Improvement, excelling in team leadership and employee training. Proven track record in enhancing customer satisfaction and optimizing workflow management. Skilled in problem-solving and attention to detail, consistently implementing process improvements that drive operational efficiency.
Overview
7
7
years of professional experience
Work History
Merchandising Service Manager
Lowe's Home Improvement
01.2025 - Current
- Assisted in managing daily service operations to enhance customer satisfaction.
- Learned and applied best practices for service management protocols and procedures.
- Oversaw daily operations and ensured adherence to company policies.
- Coordinated team schedules to optimize workflow and productivity.
- Assisted in training new employees on operational procedures and safety protocols.
- Monitored performance metrics to identify areas for improvement.
- Managed and motivated employees to be productive and engaged in work.
Department Sales Floor Supervisor - Flooring/Home
Lowe's Home Improvement
06.2023 - 01.2025
- Supervised daily sales floor operations to enhance customer experience and service efficiency.
- Trained new team members on product knowledge and customer engagement techniques.
- Coordinated merchandise displays to optimize visibility and drive sales.
- Collaborated with management to implement promotional strategies that improved store traffic.
Back End Receiving Clerk
Lowe's Home Improvement
04.2022 - 06.2023
- Processed incoming shipments, ensuring accurate documentation and timely distribution to appropriate departments.
- Maintained organized workstations, optimizing space for efficient handling of goods during peak periods.
- Regularly reviewed invoices and double-checked orders.
- Inspected received goods for quality assurance, identifying discrepancies and coordinating returns with suppliers.
- Trained new team members on receiving procedures and safety protocols to enhance operational efficiency.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Overnight Socking Manager
Lowe's Home Improvement
02.2021 - 04.2022
- Oversaw daily operations to ensure efficiency and effectiveness in team performance.
- Developed and implemented process improvements to enhance productivity across departments.
- Trained and mentored staff, promoting skill development and collaboration within teams.
- Facilitated regular team meetings to assess progress, address challenges, and celebrate achievements.
Department Sales Floor Supervisor - Paint
Lowe's Home Improvement
08.2020 - 02.2021
- Supervised daily sales floor operations, ensuring optimal customer service and product availability.
- Trained and mentored team members on effective sales techniques and product knowledge.
- Implemented inventory management strategies to minimize stock discrepancies and enhance accuracy.
- Coordinated promotional events, driving engagement and increasing foot traffic to the store.
Customer Service Representative II
Lowes Home Improvement
05.2018 - 08.2020
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction metrics.
- Analyzed customer feedback to identify trends and recommend operational improvements to management.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Scott City High School
Scott City01-2018
Skills
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Employee training and development
- Time management
- Workflow management
- Attention to detail
- Excellent communication
- Computer skills
- Organizational skills
Timeline
Merchandising Service Manager
Lowe's Home Improvement
01.2025 - Current
Department Sales Floor Supervisor - Flooring/Home
Lowe's Home Improvement
06.2023 - 01.2025
Back End Receiving Clerk
Lowe's Home Improvement
04.2022 - 06.2023
Overnight Socking Manager
Lowe's Home Improvement
02.2021 - 04.2022
Department Sales Floor Supervisor - Paint
Lowe's Home Improvement
08.2020 - 02.2021
Customer Service Representative II
Lowes Home Improvement
05.2018 - 08.2020
High School Diploma -
Scott City High School
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