Joseph Burke
Blue Springs
Summary
Results-driven Store Manager with expertise in team leadership, customer service, and inventory management. Proven ability to enhance operational efficiency and resolve customer issues promptly.
Overview
9
9
years of professional experience
Work History
Store Manager
ALDI
Kansas City
04.2024 - Current
- Managed daily store operations and ensured efficient workflow.
- Supervised team members and scheduled shifts to optimize store operations.
- Trained new employees in customer service and product knowledge.
- Ensured compliance with health and safety regulations to maintain a safe shopping environment.
- Maintained inventory levels and organized stockroom for accessibility.
- Conducted regular audits to maintain store standards and presentation.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and conducted physical counts to reduce shrinkage.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Assessed operational efficiency of the store's departments.
Travel Center General Manager
Pilot/Flying J Travel Center
Osceola
10.2023 - 04.2024
- Managed daily operations of travel center, ensuring efficient service delivery.
- Supervised staff training and development to enhance customer service skills.
- Implemented safety protocols and compliance measures for operational efficiency.
- Led team meetings to communicate goals, updates, and operational changes.
- Ensured cleanliness and organization of the facility for a welcoming environment.
- Monitored financial performance to inform budget management decisions.
- Investigated opportunities for process improvements to streamline operations, reduce costs and increase client satisfaction.
- Monitored inventory levels of products sold in store to ensure adequate stock is available at all times.
- Recruited new staff members as needed by posting job openings in local newspapers or online job boards.
- Analyzed financial reports regularly to identify resource allocation opportunities.
- Conducted weekly meetings with staff to review performance goals, objectives, and operational procedures.
- Handled customer inquiries promptly and professionally, resolving any complaints or issues quickly.
- Performed monthly safety inspections of the facility to identify potential hazards or risks.
- Reviewed supplier invoices regularly for accuracy before authorizing payment processing.
- Maintained records related to personnel, payroll, finances, and inventories according to company guidelines.
- Managed daily operations of the travel center, ensuring compliance with all applicable laws and regulations.
- Ensured proper maintenance of equipment and vehicles used at the travel center.
- Planned employee schedules to ensure appropriate staffing levels during peak hours of operation.
- Supervised a team of 15+ employees, providing guidance, coaching, and training as needed.
- Provided leadership support during special projects related to expansion or renovation initiatives.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales reports to assess productivity against goals.
Store Manager
Westlake Ace Hardware
Lee's Summit
06.2018 - 10.2023
- Managed daily store operations and ensured efficient workflow.
- Supervised team members and scheduled shifts to ensure optimal store coverage and operational efficiency.
- Trained new employees in customer service and product knowledge.
- Maintained inventory levels and organized stockroom for accessibility.
- Ensured compliance with health and safety regulations in the store.
- Assisted customers with inquiries and resolved complaints promptly.
- Conducted regular audits to uphold store standards and enhance visual presentation.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated store signage and displays for visual appeal.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented process improvements to enhance workplace safety and increase productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant Store Manager
Queens Price Chopper
Overland Park
06.2017 - 06.2018
- Assisted in managing daily store operations and employee schedules.
- Coordinated inventory management and product placement to optimize stock availability and enhance customer shopping experience.
- Trained staff on customer service standards and store policies.
- Enforced safety and sanitation protocols throughout the store.
- Resolved customer inquiries and complaints effectively and promptly.
- Collaborated with team members to enhance store appearance and organization.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted performance reviews with staff to evaluate progress and establish actionable goals for professional growth.
- Analyzed sales data to identify trends and refine strategies, contributing to improved sales outcomes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Some College (No Degree) -
Greater Kansas City Community College
Kansas City, MOSkills
- Inventory management
- Customer service
- Team leadership
- Sales analysis
- Staff training
- Operational efficiency
- Budget management
- Health and safety compliance
- Visual merchandising
- Conflict resolution
- Effective communication
- Problem solving
- Performance evaluation
- Store operations
- Process improvement
- Staff management
- Accurate money handling
- Employee training
- Employee engagement
- Customer relations
- Report generation
- Store operations
- Service management
- Shift scheduling
- Merchandise planning
- Store operations
- Personnel development
- Cost management
- Inventory control
- Store displays
- Team coaching
- Leading staff meetings
- Operations management
- Mathematical aptitude
- Payroll management
- Operations oversight
- Flexible schedule
- Retail sales techniques
- Budget administration
- Team motivation
- Reliable
- Retail merchandise quality standards
- Culture development
- Leadership development
- Inventory oversight
- Staff supervision
- Talent acquisition
- Employee terminations
- Team building
- Friendly and positive
- Performance evaluations
- Recruitment and hiring
Affiliations
United States Army Veteran
Timeline
Store Manager
ALDI
04.2024 - Current
Travel Center General Manager
Pilot/Flying J Travel Center
10.2023 - 04.2024
Store Manager
Westlake Ace Hardware
06.2018 - 10.2023
Assistant Store Manager
Queens Price Chopper
06.2017 - 06.2018
Some College (No Degree) -
Greater Kansas City Community College