John Etem
Kansas City
Summary
Dynamic Store Manager with proven expertise in leadership, customer service, and team development. Focused on operational excellence and compliance adherence, driving a positive team culture and exceptional inventory management.
Overview
20
20
years of professional experience
Work History
Store Manager
Quiktrip
Kansas City
05.2006 - Current
- Lead daily operations of a high-volume retail store while maintaining exceptional customer service and operational excellence.
- Managed scheduling, staffing, inventory control, cash handling, and loss prevention to ensure smooth store operations.
- Recruit, train, coach, and develop team members to achieve company standards and career growth.
- Built positive team culture emphasizing accountability, communication, and customer satisfaction to enhance employee engagement.
- Ensured compliance with company policies and safety standards to maintain operational integrity.
Education
Bachelor of Arts - General Studie
University of Central Missouri
Warrensburg, MO05-2016
Skills
- Inventory management
- Sales forecasting
- Loss prevention
- Visual merchandising
- Cash handling
- Customer relationship management
- Staff training
Accomplishments
- Eagle Scout
Timeline
Store Manager
Quiktrip
05.2006 - Current
Bachelor of Arts - General Studie
University of Central Missouri