JAYLAN ORR
6610 Jesse Jackson Ave
Summary
Hardworking and reliable Customer Service Representative focused on going above and beyond to support team and serve customers. Trained in POS operations and offering top-notch problem solving abilities. Motivated to continue to learn and grow as customer service/relations professional.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Sunny Hill
11.2019 - Current
- Monitored and assisted with daily living activities, including bathing, grooming, and room care
- Administered medications and set up reminders for clients in alignment with medication administration record
- Delivered personal care and support aligned with individual support plans
- Supported level of care that enhanced patient health, safety, dignity, and contentment
- Provided companionship throughout day, engaging clients in conversation and activities
- Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks
- Performed routine housekeeping, including making beds, doing dishes, and sweeping
- Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments
- Cooked healthy, balanced meals and snacks to meet the individual client's dietary needs
- Cooked meals based on nutritional requirements and special diets
- Transported clients to doctor's offices and grocery stores
- Maintained safe and clean patient environment
- Advised clients on proper self-care, personal hygiene and other important topics affecting their personal wellbeing
- Assisted clients with bathing and dressing to promote good personal hygiene
- Cleaned and organized living spaces to provide each person with the best environment for health and wellness
Cashier
Jack in the Box
11.2017 - 10.2019
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Processed cash register transactions by inputting product costs and giving back change
- Adhered to all cash handling policies and procedures
- Bagged and packaged customer orders and purchases
- Collected payment for customer purchases
- Assisted customers with locating items, answering questions and providing direction and service
- Recognized for providing efficient service with high degree of accuracy
- Solved complaints by customers and issued credits for returned merchandise
- Greeted all customers and provided prompt and friendly service
Stock Associate
Great American Cookies
08.2016 - 11.2016
- Replenished shelves with new items and restocks to keep displays full for customers
- Removed new product from trucks, opened containers, and routed products directly to sales floor or to storage locations
- Directed extraneous inventory to storage areas for later use
- Cleaned and organized workstations regularly to avoid misplacing product or causing unnecessary delays
- Restocked shelves, racks and bins with the latest merchandise in attractive displays
- Inspected and measured tools and equipment for defects and reported damage or wear to supervisors
- Maintained an efficient and organized storage area to easily find desired items
- Utilized downtime to perform routine tasks, preventing service delays
- Reviewed activities regularly to identify opportunities for improvement
Education
High School Diploma -
Hazelwood East High School
Saint Louis, MO06.2016
Skills
- Medication administration
- Care delivery
- Charting and documentation
- Cook healthy meals
- Personal hygiene
- Deliver exceptional care
- Monitor vital signs
- Client transportation
- Companionship
- Shopping and errands
- Clean living spaces
- Regulatory compliance
- Cash handling
- POS system operations
- Inventory control
- Merchandise restocking
- Conflict resolution
- Customer service excellence
- Process transactions
- Price verification
- Drawer balancing
- Upselling
- Bag merchandise
- Inventory cycle counting
- Truck unloading
- Storage management
- Customer assistance
- Workstation cleaning
- Product restocking
- Tag products
- Inspect merchandise
- Coordination
Timeline
Direct Support Professional
Sunny Hill
11.2019 - Current
Cashier
Jack in the Box
11.2017 - 10.2019
Stock Associate
Great American Cookies
08.2016 - 11.2016
High School Diploma -
Hazelwood East High School
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