Areej Ahmed
Kansas City
Summary
Focused professional with strong background in employee relations and payroll processing. Offers good organizational and communication skills and knowledgeable in applicable laws and regulations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Heartland Residential Care
08.2023 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Liaised with key accounts to deliver targeted administrative household support.
Support Professional
Platte County Board Of Services
03.2022 - 07.2023
- Administered medication as directed by physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Liaised with key accounts to deliver targeted administrative household support.
Human Resources Assistant
Prime Flight Aviation
01.2021 - 02.2022
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to improve productivity and performance.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
Manager
IHOP
01.2019 - 01.2021
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Service Representative
USA 800
01.2017 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Science - Nursing
Maple Woods Community College
Kansas City, MO12-2025
High School Diploma -
North Kansas City High School
04.2017
Skills
- Recruitment
- ID Verification
- Workforce Planning
- Employee Onboarding
- Applicant Screening
- Nutrition
- Nursing Assistance
- Medication Administration
- MEDITECH Software
- First Aid Certification
- Monitor Vital Signs
- Scheduling and Coordinating
- Administration and Reporting
- Business Planning
- Brand Management
- Transportation
- Compassionate caregiving
- First aid and CPR
- Healthcare
- Case management experience
- Case documentation
- Medication administration
- Time management
- HIPAA compliance
- Client transportation
- Report writing
- Verbal and written communication
- Medical records management
- Medical office administration
Certification
Stress and Conflict Management Certified
Foreign Communications Certified
CPR Certified
First Aid Certified
Additional Information
Yearly volunteer at "Night To Shine" annual Down Syndrome fundraiser.
Languages
Arabic
Native or Bilingual
Timeline
Direct Support Professional
Heartland Residential Care
08.2023 - Current
Support Professional
Platte County Board Of Services
03.2022 - 07.2023
Human Resources Assistant
Prime Flight Aviation
01.2021 - 02.2022
Manager
IHOP
01.2019 - 01.2021
Customer Service Representative
USA 800
01.2017 - 01.2019
Associate of Science - Nursing
Maple Woods Community College
High School Diploma -
North Kansas City High School
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