Jamal Johnson
Kansas City
Summary
People-focused professional with experience in customer service, telecommunications, and retail environments. Strong background in communication, team collaboration, training support, and problem-solving in fast-paced workplaces. Skilled at building positive relationships, supporting team success, and improving customer and employee experiences. Known for reliability, adaptability, and the ability to work effectively across teams to support organizational goals.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Mobile Expert Virtual Retail
T-Mobile
Overland Park
03.2025 - Current
- Consulted with customers to identify wireless communication needs and recommend tailored device and service solutions
- Consistently met or exceeded sales and customer experience performance goals
- Demonstrated strong product knowledge across wireless devices, voice/data services, and digital onboarding tools
- Strengthened customer relationships through education, demonstration, and solution-focused support
- Maintained up-to-date knowledge of products, systems, and sales processes through ongoing training
SALES ADVISOR
Tesla
Kansas City
12.2023 - 03.2025
- Consistently ranked in the top 5 for sales performance in the region and top 20 in the territory since starting in December 2023.
- Delivered expert product consultations tailored to customer needs, boosting customer satisfaction and sales.
- Managed a high-volume showroom, balancing customer service excellence with operational efficiency.
- Streamlined delivery processes and resolved inquiries with speed and professionalism.
- Enhanced showroom engagement and sales strategies through team collaboration.
- Optimized inventory management processes, ensuring accuracy and operational efficiency.
PROJECT MANAGER
T-Mobile
T-Mobile Campus
04.2021 - 08.2023
- Contributed to the T-Mobile Content Clean-Up by organizing and updating archived documentation.
- Engaged in multiple rotational assignments to broaden expertise across the company:
- TPR Operations: Verified dealer credentials and ensured operational compliance.
- Pier Tickets: Managed access request approvals for provisioning tools.
- Creative Productions: Designed and published frontline communication templates.
- Digital to Retail: Developed a hybrid process for completing online purchases in-store.
- Merchandising: Led new merchandising concepts and fixture rollouts.
- T| Studios: Created branded content aligning with T-Mobile's standards.
- Delivered a premium service experience for headquarters employees.
- Consistently ranked among the top 50 performers in the Heartland area for five months.
CONSULTANT
Sprint/T-Mobile
T-Mobile Campus / Overland Park
08.2018 - 04.2021
- Educated customers on optimizing device usage for enhanced satisfaction.
- Conducted tailored sales consultations to align fitness solutions with client goals.
- Maintained strong client relationships through proactive account management.
- Utilized CRM tools for lead tracking and customer retention.
- Collaborated with marketing teams to refine and execute sales strategies.
FITNESS ADVISOR
Genesis Health Club
Lee's Summit
08.2017 - 07.2018
- Conducted tailored sales consultations to align fitness solutions with client goals.
- Maintained strong client relationships through proactive account management.
- Utilized CRM tools for lead tracking and customer retention.
- Collaborated with marketing teams to refine and execute sales strategies
PATIENT REGISTRAR
Research Medical Center
Kansas City
04.2013 - 05.2015
- Managed patient check-in and registration with accuracy and efficiency.
- Assisted patients in completing necessary forms and documentation.
- Processed medical billing and payments with attention to detail.
- Verified insurance coverage, reducing billing discrepancies.
- Worked closely with medical staff to streamline workflows.
Education
Raytown High School
Raytown, MOSkills
- Sales & Customer Service
- Team Collaboration
- Communication
- Problem-Solving
- Adaptability
- Technical Tools
- Project Management
- Data Analysis
- Marketing & Merchandising
- Leadership & Training
- Sales performance
- Customer consultation
- Product knowledge
- Customer retention
- Performance tracking
Timeline
Mobile Expert Virtual Retail
T-Mobile
03.2025 - Current
SALES ADVISOR
Tesla
12.2023 - 03.2025
PROJECT MANAGER
T-Mobile
04.2021 - 08.2023
CONSULTANT
Sprint/T-Mobile
08.2018 - 04.2021
FITNESS ADVISOR
Genesis Health Club
08.2017 - 07.2018
PATIENT REGISTRAR
Research Medical Center
04.2013 - 05.2015
Raytown High School