Jack Patterson
Chesterfield
Summary
Ambitious and results-driven professional with a strong background in customer success and problem-solving. Known for my ability to adapt quickly, communicate effectively, and build strong relationships. Eager to leverage my skills in a new role and contribute to achieving organizational goals. Committed to continuous personal and professional growth, with a passion for taking on new challenges, and making a positive impact in any team.
Overview
8
8
years of professional experience
Work History
Customer Success Specialist
Linxup
St Louis
03.2024 - Current
- Managed a book of business of 1,000 customer accounts to drive sales growth.
- Cultivated customer loyalty and promoted repeat business for increased revenue.
- Responded promptly to customer inquiries regarding products and services.
- Delivered technical presentations to clients, highlighting product features and benefits.
- Analyzed sales data to inform forecasting and strategic planning.
- Utilized creative problem-solving to address technical challenges in sales process.
Insurance Sales Agent
Globe Life
St Louis
09.2023 - 03.2024
- Conducted interviews with prospective clients to assess financial situations and coverage needs.
- Negotiated policy terms and costs with insurance providers to secure favorable rates.
- Explained policy details to clients, ensuring clear understanding of all terms.
- Prepared and processed applications and documentation for new insurance policies.
Bartender Shift Manager
The Heidelberg
Columbia
05.2021 - 05.2023
- Managed a team of 5+ staff to maintain seamless operations and high customer satisfaction.
- Served guests with efficiency, managing peak times to exceed expectations.
- Oversaw bar setup and breakdown, ensuring adherence to cleanliness and safety standards.
- Executed cash handling procedures to guarantee accuracy and compliance.
Sales Consultant and Auto Detailer
Waterway Car Wash
Town and Country
06.2017 - 07.2019
- Assessed client wants and needs to align vehicle recommendations with expectations.
- Provided potential customers with detailed information on all available services.
- Completed visual inspections of each vehicle's condition before, during, and after cleaning.
- Executed high-quality detailing services for vehicles, ensuring pristine interior and exterior finishes.
Education
Bachelor of Economics -
The University of Missouri, Columbia (Mizzou)
Columbia, MO05-2024
High School Diploma -
Westminster Christian Academy
Town & Country, MO05.2019
Skills
- Consultative sales
- B2B SaaS expertise
- Negotiation
- Multichannel communication
- Process optimization
- Customer onboarding
- CRM software (Salesforce, HubSpot, and NetSuite)
- Microsoft Office Suite
- Google Workspace
Accomplishments
- Awarded as top performer in my current role.
- Over $50,000 in monthly recurring revenue sold in current role.
- Over $700,000 in total contract value sold in current role.
Timeline
Customer Success Specialist
Linxup
03.2024 - Current
Insurance Sales Agent
Globe Life
09.2023 - 03.2024
Bartender Shift Manager
The Heidelberg
05.2021 - 05.2023
Sales Consultant and Auto Detailer
Waterway Car Wash
06.2017 - 07.2019
Bachelor of Economics -
The University of Missouri, Columbia (Mizzou)
High School Diploma -
Westminster Christian Academy
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