Jack Patterson
Chesterfield
Summary
Ambitious and results-driven professional with a strong background in customer success and problem-solving. Known for my ability to adapt quickly, communicate effectively, and build strong relationships. Eager to leverage my skills in a new role and contribute to achieving organizational goals. Committed to continuous personal and professional growth, with a passion for taking on new challenges and making a positive impact in any team.
Overview
8
8
years of professional experience
Work History
SMB Customer Success Specialist
Linxup
03.2024 - Current
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Responded to customer requests for products, services, and company information.
- Presented technical presentations to clients to explain product features and benefits.
- Tracked sales data for analysis and forecasting.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
Insurance Sales Agent
Globe Life
09.2023 - 03.2024
- Interviewing prospective clients to understand their financial situation, needs, and existing coverage.
- Negotiating policy terms and costs with insurance providers; explaining policy terms to clients; arranging insurance coverage for clients
- Preparing and processing applications, forms, and other documentation for new policies
Bartender Shift Manager
The Heidelberg
05.2021 - 05.2023
- Managed a team of 5+ staff, ensuring seamless operations and high customer satisfaction
- Served guests efficiently, handling busy times with ease and professionalism, to exceed expectations.
- Overseeing the setup and breakdown of the bar, ensuring cleanliness and safety standards are met, and managing cash handling procedures
Sales Consultant and Auto Detailer
Waterway Car Wash
06.2017 - 07.2019
- Assessed clients wants and needs to align with the recommendations I had for their vehicle.
- Provided potential customers with information on each of our services.
- Completed visual inspections of the condition of each vehicle before, during, and after cleaning.
- Performed high-quality detailing of customers' vehicles, both inside and out.
Education
Bachelor of Arts & Sciences - Economics
The University of Missouri, Columbia (Mizzou)
Columbia, MO05-2024
Westminster Christian Academy
Town & Country, MO05.2019
Skills
- Consultative sales
- SaaS expertise
- Negotiation
- Multichannel communication
- Process optimization
- Customer onboarding
- CRM software (Salesforce, Hubspot, and NetSuite)
- Microsoft Office Suite
- Google Workspace
Accomplishments
- Awarded as top performer in my current role
- Over $50,000 in monthly recurring revenue sold
- Over $700,000 in total contract value sold
Timeline
SMB Customer Success Specialist
Linxup
03.2024 - Current
Insurance Sales Agent
Globe Life
09.2023 - 03.2024
Bartender Shift Manager
The Heidelberg
05.2021 - 05.2023
Sales Consultant and Auto Detailer
Waterway Car Wash
06.2017 - 07.2019
Bachelor of Arts & Sciences - Economics
The University of Missouri, Columbia (Mizzou)
Westminster Christian Academy
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