Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hannah Anderson

Thayer

Summary

Dynamic professional with a strong background in group home management and direct support. Skilled in conflict resolution and client communication, ensuring high-quality care and compliance with state regulations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Lead/Direct Support Professional

MIll Creek Supportive Care
Thayer, MO
02.2025 - Current

Supervised and supported Staff in providing direct care to individuals with developmental disabilities/delays, assisted with the coordination and implementation of individualized care plans t o support the needs, goals and independence of each individual, assisted with case management-related duties, including documentation, progress tracking, and communication with families and interdisciplinary teams. Ensured the compliance with state regulations, company policies, and quality care standards. Trained, coached and scheduled team members to maintain consistent, high-quality care standards while advocating for individuals by addressing concerns, promoting person-centered care and connecting t hem with appropriate resources. Managed day-to-day operations of the home including medication oversight, incident reporting and safety protocols.

Group Home Program Manager

Newton's Agency
West Plains, MO
03.2023 - 01.2025

Managed daily operations of a group home serving individuals with developmental disabilities and delays. I ensured a safe, structured, and supportive home serving individuals that promotes the well-being and independence of each individual, oversaw implementation of individualized care plans, including monitoring progress and adjusting support as needed; Maintained compliance with State regulations, company policies and quality assurance standards as well as supervised, trained, and scheduled Staff to ensure consistent, high-quality care for individuals. Handled incident reporting, medication oversight, and documentation in accordance with regulatory requirements, communicated regularly with families, healthcare providers, and support teams regarding the need and progress of individuals while addressing behavioral or health-related concerns promptly while advocating for appropriate services and supports.

Direct Support Professional

Newton's Agency
West Plains, MO
06.2020 - 03.2023
  • Provided individualized support to clients, enhancing daily living skills and promoting independence.
  • Implemented behavior management strategies, fostering positive interactions and reducing incidents.
  • Developed personalized care plans in collaboration with multidisciplinary teams to meet client needs.
  • Trained and mentored new staff on best practices for client engagement and safety protocols.

Certified Nursing Assistant

Crown Care Center
Harrisonville, MO
11.2019 - 05.2020
  • Provided compassionate care to patients, assisting with daily living activities and ensuring comfort.
  • Monitored vital signs, recording changes and reporting concerns to nursing staff for timely interventions.
  • Assisted in the development and implementation of individualized care plans tailored to patient needs.
  • Trained and mentored new nursing assistants on best practices and facility protocols for quality care.

Education

High School Diploma -

Liberty High School
Mountain View
05-2010

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Quality control
  • Workplace safety
  • Schedule management
  • Complaint resolution
  • Operations management
  • Employee evaluation
  • Diversity and inclusion
  • Regulatory compliance
  • Key performance indicators
  • Relationship building
  • Resource allocation
  • Client communication
  • Deadline management
  • Employee training
  • Task delegation
  • Strategic planning
  • Workflow management
  • Project management
  • Risk management
  • Program development
  • Budget management
  • Change management
  • Loss prevention
  • Employee engagement
  • Work assignment delegation
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Team motivation
  • Staff training
  • People management
  • Work Planning and Prioritization
  • Analytical thinking
  • Staff education and training
  • Goal setting
  • Mentoring
  • Complex Problem-solving
  • Leading team meetings
  • Issue resolution
  • Work planning
  • Flexible schedule
  • Cash handling
  • Coaching
  • Overseeing daily activities
  • Giving constructive feedback
  • Documentation and reporting
  • Evaluating employee work
  • Team Check-ins
  • Onboarding and orientation
  • Safety processes and procedures
  • Safety
  • Client support
  • Shift scheduling
  • Team building
  • Performance evaluations
  • Expectation setting
  • Overtime management
  • Verbal and written communication
  • Team assessment
  • Leadership
  • Multitasking
  • Excellent communication
  • Computer skills
  • Active listening
  • Organizational skills
  • Multitasking Abilities

Certification

  • CNA - Certified Nurse Assistant
  • CPR certified
  • First Aid certified
  • L1 Medication Aid certification

Languages

English
Full Professional

Timeline

Team Lead/Direct Support Professional

MIll Creek Supportive Care
02.2025 - Current

Group Home Program Manager

Newton's Agency
03.2023 - 01.2025

Direct Support Professional

Newton's Agency
06.2020 - 03.2023

Certified Nursing Assistant

Crown Care Center
11.2019 - 05.2020

High School Diploma -

Liberty High School
Hannah Anderson