Diamine Powell
St Louis
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
4047
4047
years of post-secondary education
1
1
Certification
Work History
Collections Representative
CarMax
Kennesaw, GA
02.2023 - 07.2025
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Processed payments and contracts on accounts.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Handled a number of outbound and inbound calls daily, with the goal of collecting owed debt.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Communicated with customers regarding outstanding balances and payment options.
- Facilitated payment arrangements to help customers resolve their accounts.
Patient Access Representative
St. Louis Children's Hospital
St Louis, MO
10.2020 - 01.2023
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in procedures.
Patient Access Representative
Mercy Hospital St. Louis
St Louis, MO
08.2018 - 10.2020
- Organized patient records and database to facilitate information storage and retrieval.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
Customer Service Representative
Client Services Inc.
St Louis, MO
03.2016 - 07.2018
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Assisted customers with inquiries and resolved issues efficiently.
Customer Service Representative
Concentrix
St Louis
10.2012 - 04.2014
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guided clients in selecting services.
- Maintained accurate records of customer interactions and transactions.
Education
Phlebotomy
Kennesaw State University
Kennesaw, GA 05.2024 - 07.2024
Certified Nurse Assistant -
Chattahoochee Technical College
Marietta, GAGED -
Hazelwood Central High School
Florissant, MOSkills
- Client communication
- Collection reporting
- Payment processing
- Customer account management
- Problem solving
- Attention to detail
- Effective communication
- Multi-line phone systems
Certification
- CNA - Certified Nursing Assistant
- Basic Life Support
- CPR/AED
Timeline
Phlebotomy
Kennesaw State University
05.2024 - 07.2024
Collections Representative
CarMax
02.2023 - 07.2025
Patient Access Representative
St. Louis Children's Hospital
10.2020 - 01.2023
Patient Access Representative
Mercy Hospital St. Louis
08.2018 - 10.2020
Customer Service Representative
Client Services Inc.
03.2016 - 07.2018
Customer Service Representative
Concentrix
10.2012 - 04.2014
Certified Nurse Assistant -
Chattahoochee Technical College
GED -
Hazelwood Central High School