Shavon Mitchell
Kansas City
Summary
Collections Representative with over 3 years of experience in customer service and collections, adept at employing effective negotiation tactics and debt counseling to achieve collection goals. Skilled in managing multiple projects with precision, ensuring accuracy in collection reports, and arranging installment agreements. Demonstrates strong problem-solving abilities, client communication, and customer relations, with a proven track record of enhancing payment processing and data entry efficiencies.
Overview
5
5
years of professional experience
Work History
Collections Representative
Radius Global Solutions
02.2024 - 11.2024
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing resources to locate debtors and updated information in company system.
- Recorded all information regarding financial status of customers.
- Processed payments and applied to customer balances.
Collections Representative
Tuscan Services
07.2022 - 10.2023
- Delivered top-tier customer service as a Collections Representative
- Employed negotiation tactics to achieve collection goals
- Managed multiple projects with precision and accuracy
- Reviewed collection reports to determine status of collections and amounts of outstanding balances
- Counseled debtors on payment options and arranged installment agreements
- Used probing techniques to determine debtors' reasons for delinquency.
Warehouse Worker
Proligistix
10.2021 - 04.2022
- Consistently lifted materials weighing as much as 45 pounds
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Checked packages and merchandise for damage and notified vendors
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Customer Service Representative
The Results Companies, LLC
08.2020 - 10.2021
- Delivered exceptional customer service, addressing unique needs and resolving concerns promptly
- Maintained up-to-date customer records, ensuring accurate account information
- Managed high volume of customer calls, ensuring minimal wait times and high service levels
- Processed financial transactions, including debit, credit card, and electronic check payments
- Contributed to customer satisfaction and retention through strategic, forward-thinking approaches.
Warehouse Worker
Amazon
05.2020 - 09.2020
- Operated equipment while observing standard safety procedures
- Verified quantity and description of materials received by checking merchandise against packing list
- Unpacked and repacked items in different quantities and configurations for shipment
- Assisted in receiving, stocking and distribution of merchandise
- Maintained clean, orderly work environment free of hazards.
Cashier
Walmart
12.2019 - 05.2020
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Assisted customers with returns, refunds and resolving transaction issues
- Performed cash, card and check transactions to complete customer purchases
- Handled cash with high accuracy and took care to check bills for fraud
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Diploma -
Southeast High School
Kansas City, MOAssociate Of Applied Science - Business Administration And Management
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Collections Representative (Experienced)
- Customer Service Representative (Expert)
- Business Administration And Management (Skillful)
- Debt Counseling (Experienced)
- Negotiation (Experienced)
- Problem Solving (Experienced)
- Client Communication (Experienced)
- Customer Relations (Experienced)
- Payment Processing (Experienced)
- Data Entry (Experienced)
- Fraud Detection (Skillful)
- Credit Card Processing (Experienced)
Contact
Kansas City, MO 64114
Education
true,Kansas City, MO,Kansas City, MO
Timeline
Collections Representative
Radius Global Solutions
02.2024 - 11.2024
Collections Representative
Tuscan Services
07.2022 - 10.2023
Warehouse Worker
Proligistix
10.2021 - 04.2022
Customer Service Representative
The Results Companies, LLC
08.2020 - 10.2021
Warehouse Worker
Amazon
05.2020 - 09.2020
Cashier
Walmart
12.2019 - 05.2020
Diploma -
Southeast High School
Associate Of Applied Science - Business Administration And Management
Metropolitan Community College - Kansas City
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