Chi Hou Au
Summary
Dependable and motivated individual with hands-on experience in phone repair, sales, and customer service. Committed to clear communication and meticulous attention to detail. Quickly adapts to new skills and changing environments. Collaborates effectively with team members while consistently prioritizing positive customer experiences.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
Work history
ElectronicRepair Technician
Happytel Retail Group
Auburn, New South Wales
01.2023 - 10.2025
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Delivered friendly, professional customer service to build trust and long-term customer relationships.
- Balanced phone repairs and customer service simultaneously in a fast-paced retail environment.
- Developed strong communication skills through daily collaboration with team members.
- Enhanced customer satisfaction by delivering timely and effective service.
- Demonstrated strong attention to detail when diagnosing issues and completing mobile repairs.
Pool Server
Wynn Resorts
Avenida Da Nave Desportiva
03.2018 - 04.2019
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered efficient customer service and handled challenging situations with ease.
- Communicated professionally in English to support and assist international guests.
- Worked effectively under pressure during busy periods.
Education
Bachelor - Aviation
University of South Australia
AustraliaSkills
- Efficient communication
- Strong customer service skills
- Attention to detail
- Multitasking in fast-paced environments
- Teamwork and collaboration
- Professional English communication
- Handling challenging customer situations
Timeline
ElectronicRepair Technician
Happytel Retail Group
01.2023 - 10.2025
Pool Server
Wynn Resorts
03.2018 - 04.2019
Bachelor - Aviation
University of South Australia