Charles Miller III
Clever
Summary
Results-driven telecommunications and retail professional with a strong track record of exceeding sales goals, optimizing store operations, and leading teams to success. Exceedingly familiar with managing logistics, training staff, and providing exceptional customer service. Recognized for outstanding sales performance and leadership in competitive environments.
Overview
7
7
years of professional experience
Work History
Sr. Mobile Expert
T-Mobile Experience Center
05.2024 - 01.2025
- Consistently met and exceeded customer satisfaction goals alongside monthly KPIs.
- Executed all call center operations within the store environment.
- Passed rigorous quarterly curriculum assessments to maintain role excellence.
Mobile Expert
T-Mobile
01.2023 - 05.2024
- Achieved and maintained monthly quotas for voice, wearable, data, and Wi-Fi service lines.
- Assisted in keyholder responsibilities, supporting overall store operations.
- Delivered top-tier customer service, ensuring high retention and satisfaction.
Store Manager
Cricket Wireless
01.2022 - 01.2023
- Led a team of three advocates to consistently meet and exceed monthly sales targets.
- Managed inventory, scheduling, deposits, and device allocation with precision.
- Maintained smooth store operations while enhancing team performance.
H2 Manager / Home Department Lead
Kohl's
06.2019 - 01.2021
- Supervised over 100 associates, ensuring efficient store operations.
- Managed truckload processing, heavy bulk inventory, and warehouse fulfillment.
- Oversaw cash office operations, ensuring financial accuracy.
Sales Associate / Shoe Department Lead
Kohl's
06.2018 - 06.2019
- Managed inventory and logistics for the shoe department.
- Led a team of 8-10 associates to streamline department efficiency.
Education
High School -
Clever R-V High School
Clever01.2019
Skills
- Telecommunications Sales
- Customer Service
- Retail Operations
- Keyholder Responsibilities
- Inventory Management
- Logistics
- Team Supervision
- Training
- KPI
- Sales Performance Metrics
- Call Center Operations
- In-Store Operations
Accomplishments
- 4× 1st place representative in the Ozark location.
- 1× 1st place representative in the Springfield location.
- 1× 1st place representative in the SWMO market.
- 2023 Q4 Winners Circle Recipient.
Timeline
Sr. Mobile Expert
T-Mobile Experience Center
05.2024 - 01.2025
Mobile Expert
T-Mobile
01.2023 - 05.2024
Store Manager
Cricket Wireless
01.2022 - 01.2023
H2 Manager / Home Department Lead
Kohl's
06.2019 - 01.2021
Sales Associate / Shoe Department Lead
Kohl's
06.2018 - 06.2019
High School -
Clever R-V High School
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