Jackson Pickard
Greenwood
Summary
Results-driven sales and customer service professional with experience in commission-based wireless sales and high-volume hospitality environments. Senior Mobile Expert and Keyholder at T-Mobile, trusted to lead the sales floor, exceed performance goals, and deliver Un-carrier–level customer experiences. Skilled in consultative selling, customer retention, and resolving escalations, with a proven ability to adapt, communicate clearly, and perform under pressure. Known for reliability, accountability, and building strong rapport with diverse customers.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Sr. Mobile Expert
T-Mobile
Lee's Summit
10.2025 - Current
- Senior Mobile Expert with a strong record of driving sales performance, delivering legendary customer experiences, and supporting team success in a fast-paced retail environment. Expert in T-Mobile products, Magenta plans, device solutions, and account services, with a customer-first mindset aligned with the Un-carrier values. Known for exceeding goals, resolving complex customer needs, and coaching Mobile Experts to elevate store performance.
- Served as a Keyholder responsible for opening and closing the store, securing assets, and maintaining operational compliance
- Led the sales floor during manager absences, ensuring smooth operations and consistent customer experience
Mobile Expert
T-Mobile
Lee's Summit
06.2023 - 10.2025
- High-performing commission-based Mobile Expert with a proven ability to drive revenue, maximize attach rates, and deliver exceptional customer experiences. Skilled in consultative selling, uncovering customer needs, and recommending tailored T-Mobile solutions that increase satisfaction, retention, and lifetime value. Consistently motivated by performance metrics and recognized for meeting and exceeding individual sales goals.
- Generated consistent commission earnings by exceeding sales targets across voice, data, accessories, and protection
Barback
Nash Vegas
Columbia
08.2022 - 05.2023
- Reliable and detail-oriented Barback and Door Man with experience supporting bartenders, maintaining smooth bar operations, and ensuring a safe, welcoming environment for patrons. Trusted with crowd control, age verification, and fast-paced service support during high-volume shifts.
- Monitored entrance, verified IDs, enforced capacity limits, and ensured compliance with alcohol service laws
- De-escalated conflicts professionally to maintain a safe environment for staff and guests
Server
Jose Peppers
08.2019 - 07.2021
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed table assignments and maintained a clean dining area.
- Assisted in training new servers on restaurant procedures.
- Handled cash and processed payments using point-of-sale system.
- Resolved customer complaints promptly and professionally.
- Maintained knowledge of menu items and daily specials for guests.
Education
Rockhurst
Kansas City, MOSkills
- Consultative selling
- Customer relationship management
- Sales performance analysis
- Product knowledge
Timeline
Sr. Mobile Expert
T-Mobile
10.2025 - Current
Mobile Expert
T-Mobile
06.2023 - 10.2025
Barback
Nash Vegas
08.2022 - 05.2023
Server
Jose Peppers
08.2019 - 07.2021
Rockhurst